Game Night Staff: Event Operations Assistant (Part-Time/Seasonal)
About The Position
The Event Operations Assistant supports arena management by implementing various event responsibilities for all EagleBank Arena events. This position will work closely with Event Management to ensure that events run smoothly and that event staff are prepared to be successful and empowered in their positions. You will assist in carrying out Arena rules and regulations, maintaining order, ensuring safety of all Team Members and guests, and providing the highest quality of guest service to the Arena’s tenants, staff, and ticket holders. This is a part-time position.
Requirements
- Associate degree, bachelor’s degree, or similar experience preferred.
- One year of arena support or related experience.
- Ability to exercise discretion when working with confidential information.
- Good interpersonal and communication skills.
- Ability to communicate effectively with management, peers, and direct reports.
- Must be able to multitask in a fast-paced environment.
- Ability to work independently and in a team environment.
- Ability to make quick decisions on the spot, when necessary.
- Knowledge of Microsoft Office applications and social media.
- Flexibility to work evenings, weekends, and holidays as needed based on event schedule.
Nice To Haves
- Bilingual and multi-lingual applicants are strongly encouraged to apply.
Responsibilities
- Assist during events with ADA Escorts, Ticket Taking, Guest Services, as needed.
- Assist in handling complaints, disturbances, or other patron related issues.
- Train, post, and enforce MSE Rules and Regulations.
- Prepare event signage and notes.
- Prepare event recap report and other post-show wrap up duties.
- Schedule usher breaks, and relieve ushers as needed.
- Serve as an escalation point for patron disputes, and provide guest recovery services as needed
- Shadow managers, as available, during events to learn firsthand event knowledge.
- Assist with monthly staffing numbers schedule.
- Perform all other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
