Event Office Administrator

MSG Entertainment Holdings, LLC • New York, NY

7d • Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
The Event Office Administrator is responsible for the overall operation and supervision of the Event Operations Offices and the Guest Experience Desks.

Requirements

• Knowledge of an Arena/Theater layout, as well as event staff roles and their associated areas of responsibility.
• Ability to interact with all levels of management and venue departments.
• Excellent verbal and communication skills along with excellent interpersonal skills.
• Must be able to handle sensitive, heightened, and urgent customer situations on-site.
• Knowledge of Microsoft Excel and Outlook.
• Detail oriented and extremely organized with the ability to multi-task in a high volume, fast paced and deadline-oriented environment.
• Ability to perform tasks in small work environments over extended periods.
• Must be able to pass and maintain certification in a comprehensive alcohol management program.
• Must be comfortable with heights.
• Ability to lift up to 50 pounds.
• Must be comfortable operating a limited mobility lift.
• Must be willing to rotate to various positions within a shift.

Responsibilities

• Communication liaison for positive resolution of event related issues.
• Creates positive and memorable guest experiences.
• Tracks the interaction/activity of Event Staff and produces a report at the conclusion of each event summarizing the event’s activities.
• Facilitates/tracks inventory of relocation seats, notifying senior event staff when allocation has been depleted.
• Tracks, communicates and follows-up with all guest issues and reports them to Guest Services Manager.
• Process all event related paperwork for corporate wide distribution.
• Monitor and document radio, telephone and chat communication.
• Dispatch appropriate staff to event related issues.
• Provide Guest Services with radios and any event related equipment.
• Report accurate labor calls to Finance/ Management.
• Work with Event Manager and Event Supervisors to provide all assignment needs.
• Works with Accessibility Services group as necessary for possible seat relocations.
• Distributes & tests Assistive Listening Devices (ALDs) for guests requiring an accommodation.
• Distributes sensory bags for guests requesting an accommodation and records usage for supply orders
• Assists and records sensory room usage for guests requesting an accommodation
• Assist Guest Relations & Security Departments in tracking Lost & Found items.
• The Event Office Administrator provides administrative support to all Guest Services Staff and Management.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Benefits

• Upskilling employees’ talents and strengths
• Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
• Growth and longevity for employees are top priorities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed