Event Network Technician

EOS•Menlo Park, CA

15h•$90,000 - $100,000•Hybrid

About The Position

EOS IT Solutions is a Global Technology and Logistics company that provides Collaboration and Business IT Support services to major industry leaders. They focus on delivering forward-thinking solutions and prioritize customer satisfaction and quality service. The Event Solutions Engineer role is for a networking engineer with strong project management and communication skills to support the design, operation, and implementation of onsite and offsite networks for events. The ideal candidate will be technically proficient, innovative, agile, a team player, and possess excellent communication skills. This role involves understanding client requirements, creating technical solutions, and improving productivity and services.

Requirements

3+ Years’ Experience in network deployment. Windows, Mac, Cloud, Hardware.
Certifications: CCNA, CCNP, or CompTIA Network+.
Client Facing/Customer Service skills are paramount.
Previous experience managing client expectations and troubleshooting in a fast-paced live event environment.
Strong attention to detail, ability to multi-task, and strong organizational skills.
Punctuality and a can-do attitude.
Experience with IDFs, Data Centers, and office space.
Experience with VPNs (DVMRP, GRE, IPSec/SSL VPNs).
Experience with MAN/WAN – MPLS, SD-WAN.
Knowledge of support for 802.1x and network segmentation.
Familiar with patching of CAT6 cabling and Fiber Optic cabling.

Nice To Haves

Familiarity with Live Events, Video Streaming, Audio-Visual equipment is a plus.
Experience working as a Project Manager or Consultant is a plus.

Responsibilities

Review client requests and provide technical support for the integration of IT and Network services at onsite and offsite Events.
Coordinate all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.
Deploy, test, and support (directly/remotely) Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.
Deliver technical resources within the Event’s budget and schedule.
Apply significant knowledge of industry trends and developments to improve service to our clients.
Cultivate a network of global event resources and provide reports on vendor performance.
Own the technical support lifecycle and be responsible for managing technical risks (providing redundancy) throughout support planning and delivery.
Communicate and enforce client IT standards; assist with creating and defining new standards as technology and scope evolves.
Provision and deploy hardware: Cisco, Cisco Catalyst, Juniper Mist, Peplink, Aruba APs. Switches, Wireless Controllers, Routers, Access Points etc
Document daily work via internal ticketing/tasking system.
Troubleshooting where needed.