Event Meeting Manager

Belterra Casino Resort • Florence, IN

8d • Onsite

About The Position

The Event Meeting Manager is responsible for prospecting, contracting, planning and managing the execution of events, with a focus on Wedding and Social market segmentation, for Belterra Casino Resort. The Event Meeting Manager: Strategizes, identifies, and pursues Wedding and Social business opportunities from the prospecting and inquiry phase through the implementation of the sales agreement, detailing of the event and seamless execution. Is responsible for driving revenue to the conference center, hotel and all non-gaming outlets. Develops and books future business by identifying potential leads and actively soliciting future business within the Wedding/ Social segment. Negotiates terms, quotes rates and prepares sales agreements on designated Conference Center and Hotel business in order to maximize revenues for the Conference Center, Hotel and Property as a whole. Generates ideas and initiatives to aid in identifying new business opportunities to drive additional revenue in the Wedding/ Social segment. Finds qualified leads utilizing all types of resources including attending tradeshows and working with third party vendors and resources. Maintains knowledge of competitor’s sales and convention programs in order to generate future leads and be able to sell against the competitive set’s strengths and weaknesses. Represents Belterra Casino Resort at meeting industry conventions/networking events in all territories when needed which may include business after hours and overnight travel. Greets the client upon arrival to ensure a seamless transition to the operations team, which may include business after hours and on weekends. Initiates and conducts meetings with clients to understand their vision for the event and to accurately articulate their needs from the Property. Coordinates with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics. Creates Banquet Event Orders (BEOs) and Group Resumes, that accurately reflect the client’s expectations while offering creative suggestions to upsell and maximize revenues and provide an extraordinary guest experience. Provides accurate and timely communication both with the client and the Property. Leads and/or participates in departmental meetings including BEO, Front Desk and Sales Meetings. Confirms group’s MOP (Method of Payment) is verified and completes a timely review of the group’s invoice following the event. Ensure prompt payment of the event following departure. Maintains a positive professional image at all times. Performs all related duties as assigned. Provides creative opportunities to upsell during event planning. Be aware of annual and individual sales goals. Follows standards to ensure profitability targets are met. Creates an atmosphere that meets or exceeds guest expectations. Sets a positive example for both team members and guests. Interacts with guests to obtain feedback on quality and service standards. Responds to and handle situations requiring service recovery. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focus on continuous improvement.

Requirements

• Completion of a bachelor’s degree or equivalent in event management or related field.
• One to three years of experience in the hospitality industry.
• Broad understanding of managing all aspects of meetings and catered events.
• Proven history of guest service that clearly showcases an understanding of guest service and revenue growth.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Excellent verbal & written communication skills for variety of audiences.
• Computer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel.
• Strong project management skills, managing multiple simultaneous projects.
• Must be at least 21 years of age.

Nice To Haves

• Knowledge of Wedding Industry and/or hotel & resort hospitality as it pertains to group sales preferred.
• Experience with Sales Force / Delphi, GroupRev, Sertifi, LMS a plus.

Responsibilities

• Prospecting, contracting, planning and managing the execution of events, with a focus on Wedding and Social market segmentation.
• Driving revenue to the conference center, hotel and all non-gaming outlets.
• Developing and booking future business by identifying potential leads and actively soliciting future business within the Wedding/ Social segment.
• Negotiating terms, quoting rates and preparing sales agreements on designated Conference Center and Hotel business.
• Generating ideas and initiatives to aid in identifying new business opportunities to drive additional revenue in the Wedding/ Social segment.
• Finding qualified leads utilizing all types of resources including attending tradeshows and working with third party vendors and resources.
• Maintaining knowledge of competitor’s sales and convention programs.
• Representing Belterra Casino Resort at meeting industry conventions/networking events.
• Greeting the client upon arrival to ensure a seamless transition to the operations team.
• Initiating and conducting meetings with clients to understand their vision for the event and to accurately articulate their needs.
• Coordinating with appropriate department managers to ensure requests are understood and able to be successfully executed.
• Creating Banquet Event Orders (BEOs) and Group Resumes.
• Providing accurate and timely communication both with the client and the Property.
• Leading and/or participating in departmental meetings including BEO, Front Desk and Sales Meetings.
• Confirming group’s MOP (Method of Payment) is verified and completing a timely review of the group’s invoice following the event.
• Ensuring prompt payment of the event following departure.
• Maintaining a positive professional image at all times.
• Performing all related duties as assigned.
• Providing creative opportunities to upsell during event planning.
• Being aware of annual and individual sales goals.
• Following standards to ensure profitability targets are met.
• Creating an atmosphere that meets or exceeds guest expectations.
• Setting a positive example for both team members and guests.
• Interacting with guests to obtain feedback on quality and service standards.
• Responding to and handling situations requiring service recovery.
• Striving to improve service performance.
• Emphasizing guest satisfaction during all departmental meetings and focus on continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level