Event Manager

Cambria Detroit•Detroit, MI

26d•Onsite

About The Position

The Cambria Hotel in Detroit is expanding and looking for a dynamic and energetic Event Sales Manager to join our Sales and Marketing team! About Detroit Cambria: The Cambria Detroit is a mix of history and Brilliant modern design! This Albert Kahn structure, once home to the famed WWJ 950 AM radio, has been transformed into an upscale hotel. Keeping true to its root’s the Cambria Detroit features elements of the original 1930’s Art-deco architecture, while bringing in local artwork, mouth-watering menus that capture the local flavor, and Detroit craft brews and cocktails made with the spirit of Detroit!

Requirements

Extremely friendly, outgoing, and organized.
Excellent verbal and written communication skills.
Engaging presentation skills.
Excellent interpersonal skills with a focus on customer service.
Excellent time management skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Ability to work onsite.
Must be able to work late nights and unpredictable hours, including days, weekends, nights, and holidays.
High school diploma or GED
3 years’ experience in the event management or related professional area.

Nice To Haves

Prefer a 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

Prepare all event documentation and coordinate with Sales, property departments and customer to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events.
Handle complex events.
Ensure a seamless turnover from sales to service back to sales.
Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
Support and act on behalf of the Sales Team.
Serve as the event planner’s primary contact (following turnover) on property and be responsible for his/her experience.
Execute Event Operations: Solve problems and/or suggest alternatives to previous arrangements if necessary. Leads pre-event and post-event meetings for assigned groups. Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. Manages customer budgets to maximize revenue and meet customer needs. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. Manages group room blocks and meeting space for assigned groups. Possess excellent product knowledge of hotel facilities, capacities, and room dimensions as well as to have same knowledge of competitive hotels. Continuously educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc. Coordinate all details to appear on each "Banquet Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details. Adheres to all standards, policies, and procedures. Performs other related duties as assigned.
Execute the Sales and Marketing Strategy: Up-sell products and services throughout the event process. Participate in customer site inspections and assist with the sales process when necessary. Act as liaison between salesperson and customer throughout the event process (pre-event, event, post-event).
Manage Profitability: Manage revenue and profitability associated with events. Forecast group rooms and event revenue (catering and audio-visual) for his/her groups to accounting for billing.
Provide Exceptional Customer Service: Interact with guests to obtain feedback on product quality and service levels. Handle guest problems and complaints. Make presence always known to customer during entire event process. Flexible in being present during events that occur in the evening or during weekends. Follow up with customer post-event. Greet customer during the event phase and hand-off to the Event Operations team for the execution of details. Strive to improve service performance. Set a positive example for guest relations. Review comment cards and guest satisfaction results with associates. Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details. Perform other services and duties as requested by the Director of Sales. May be called on to host functions and participate in, or conduct sales blitzes, travel, and work extended hours to achieve departmental goals. Additional tasks and responsibilities as requested by the Director of Sales and/or hotel General Manager in support of a successful operation.