Event Manager

Four Seasons Hotels and Resorts • Naples, FL

6d • Onsite

About The Position

Coordinates all requirements for various conference/event groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

Requirements

• Minimum 2-3 years' experience in a similar role preferably in a luxury resort.
• Strong experience directly related to event management, preferably in a hotel or resort setting.
• Strong attention to detail and organizational skills.
• Ability to stand, walk for long periods of time. Mobility is required for this position.
• Excellent customer service skills.
• Strong and effective communication skills.
• Ability to read, write, and speak English.
• US work authorization is required.

Nice To Haves

• Bachelor's degree/CMP Certification preferred but not required, or equivalent experience.

Responsibilities

• Responsible for overseeing the seamless execution of all assigned groups, coordinating logistics, and ensuring all client needs are met.
• Collaborate with all departments to arrange meeting spaces, audiovisual equipment, F&B services, and provide exceptional customer service to clients throughout the event planning process.
• Providing personalized support to clients, maintaining detailed records, and contributing to the success of events through efficient and attentive service.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Prepare a monthly booking report.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Supervise the execution of banquet events.
• Review all function space with the banquet manager and when necessary, head house attendant.
• Ensure satisfaction of the client at the outset of all events.
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Events promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments.
• Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
• Assist Events & Catering Departments as required, particularly during large group movements.
• Mentor and develop Administrative staff for future career growth.
• Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc.)
• Provide input for the weekly forecast.

Benefits

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree