GWCC EVENT MANAGER (47491)

GWCCA • Atlanta, GA

6d • $66,040 - $70,550 • Onsite

About The Position

The Georgia World Congress Center Authority (GWCCA) is seeking an Event Manager to join its Event Services Operation. This role is the primary client relationship manager and operational lead responsible for planning, coordinating, and executing assigned events across the GWCCA campus. The Event Manager translates client objectives into comprehensive event plans, ensuring operational excellence, venue readiness, and outstanding customer service. The position oversees the entire event lifecycle, from planning through post-event closeout, ensuring events are delivered safely, efficiently, and in accordance with contractual agreements and Authority policies. Key responsibilities include coordinating logistics, developing event specifications, facilitating cross-functional meetings, and serving as the central communication point among clients, internal departments, contractors, vendors, and public safety agencies. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment, demonstrating exceptional communication, relationship management, and problem-solving skills.

Requirements

• Bachelor’s degree in hospitality management or related field preferred.
• Minimum two (2) year’s event management or similar experience in hospitality or related field preferably in convention center facility.
• Ability to prioritize tasks and manage a productive works schedule as required by events assigned.
• Ability to multi-task & work under pressure with limited resources.
• High degree of integrity and compliance.
• Thoroughness in task approach, follow-up & completion.
• Ability to respond to problems and resolve issues with minimum supervision.
• Use appropriate technology to find and process information, while continuously looking for innovative ways to enhance our performance.
• Ability to work an irregular work schedule including nights, weekends and holidays as required to perform duties and responsibilities.
• Ability to balance multiple priorities while anticipating client needs, exercising sound judgment, and adapting quickly to changing operational demands.
• Serve as a trusted advisor to clients, a collaborative partner to internal and external stakeholders, and a valued member of the Event Services team by promoting operational excellence, teamwork, and continuous improvement.

Responsibilities

• Plans, organizes and manages assigned events within the Georgia World Congress Center and Centennial Olympic Park.
• Reviews clients proposed event operation plan, including floor plans, and recommends changes in the best interest of the client and the facility.
• Directs changes required by facility policies, procedures and regulations, or by rejection/modification of an operations plan.
• Manages events/meetings that include exhibit hall space, have a tradeshow component, corporate or VIP events working directly with client, general contractors & production companies.
• Prepares detailed event outlines and setup instructions to operating departments based on client specifications with consideration of facility capabilities, policies, contracts and other circumstances.
• Acts as primary on-site facility contact with client; coordinates and directs the staff to provide necessary services and equipment to implement client requirements and changes while monitoring event progress to ensure compliance in accordance with current facility policies and procedures.
• Recommends appropriate corrective actions as necessary.
• Reviews contracts to ensure all special provisions have been fulfilled per the agreement.
• Prepares, updates and finalizes cost estimates of event related charges.
• Manages on-site adjustments as necessary to assure compliance with safety measures.
• Acts on behalf of the facility and management to enforce policies and procedures and exercises independent judgment in all activities involving clients, event patrons and the general public.
• Serves as manager on duty for the duration of assigned events and makes decisions independently appropriate to facility policies and procedures.
• Collaborates with other Event Coordinators & Managers, operating departments, and service partners to ensure quality service to customers.
• Conducts pre- and post-event meetings with clients and operating departments.
• Plans, organizes and maintains a productive work schedule as required by events assigned.
• Maintains a professional image that represents the philosophy of the Georgia World Congress Center Authority with emphasis on providing customers with the highest level of customer service deemed possible.
• Demonstrates behaviors aligned with the Authority’s core values of Be Authentic, Be Accountable, and Be One while delivering exceptional service to internal and external customers.
• Complies with all GWCCA policies, procedures, safety standards, and training requirements, including timely completion of 100% of assigned mandatory safety, compliance, and role-specific training programs.
• Actively contributes to a safe, inclusive, and service-focused work environment.

Benefits

• Extensive medical, dental, vision, life insurance coverage
• Paid vacation
• Paid state holidays
• Flexible Spending Account options
• 401(k) plan with 5% match
• On-site employee dining featuring below-market value pricing
• Free on-site parking
• Discounted prices on auto insurance, home insurance, pet insurance, technology, travel, attractions and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level