Event Manager

Pyramid Global Hospitality•Newton, MA

3d•Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to Boston Marriott Newton, a premier property within the Pyramid Global Hospitality portfolio. Located along the scenic banks of the Charles River in Newton, Massachusetts, our hotel features 430 well-appointed guest rooms and an expansive 34,090 sq ft of versatile meeting space, offering a dynamic work environment that combines comfort with functionality. At Boston Marriott Newton, we are dedicated to providing exceptional service and fostering a supportive work culture that prioritizes growth and development. Our team members have the opportunity to thrive in a collaborative atmosphere, working alongside professionals who share a commitment to excellence. We offer a variety of roles across departments such as guest services, food and beverage, housekeeping, sales and marketing, and more. Joining our team means becoming part of a community that values teamwork, professionalism, and a passion for delivering outstanding experiences. With comprehensive training programs and a focus on personal development, we equip our employees with the tools they need to succeed. If you are driven and enthusiastic about hospitality, we invite you to explore the rewarding career opportunities at Boston Marriott Newton. Start your journey with us today.

Requirements

Education plus schooling in hotel/restaurant management or related major.
Two or more years of related experience in a high volume environment.
Familiarity with hospitality industry practices and Marriott Systems preferred.

Responsibilities

Representing the company to customers and supervising the coordination and planning for assigned group catering and events.
Performing and supervising preparation for group catering and events including completion of Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.
Preparing all event documentation and coordinating with Sales, hotel departments and customer to ensure consistent, high-level service throughout the pre-event, event and post-event phases of hotel events.
Ensuring seamless turnover from sales to service and then back to sales.
Recognizing opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
Understanding principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Developing creative ways to solve problems.
Effectively adjusting to major changes in work tasks or the work environment.
Developing and sustaining productive customer relationships; actively seeking information to understand and address customer needs.
Ensuring maintenance problems are promptly reported to Engineering through proper channels.
Ordering supplies and maintaining accurate inventory as assigned.
Responding to guest requests, concerns and problems to ensure guest satisfaction.