Event Manager

Andy Frain Services • Dallas, TX

11d • Onsite

About The Position

Andy Frain Services is seeking a driven, detail-oriented Event Manager to assist in leading event operations across our premier Dallas-area Sports & Entertainment (S&E) venues with primary focus at Fair Park/State Fair of Texas. In this role, you will work directly alongside the Account Manager to oversee event day operations, lead front-line security personnel and supervisors, and deliver exceptional safety and guest experiences for every fan, promoter, sponsor, and vendor. This position requires flexibility to work a dynamic, event-driven schedule including evenings, weekends, and holidays based on venue calendars.

Requirements

• Bachelor’s degree preferred (ideally in Sports/Entertainment Management, Business, or related field).
• 3+ years of guest and event services experience in stadiums, arenas, theme parks, hotels, or high-volume hospitality/entertainment facilities.
• Demonstrated leadership and team management experience coaching a diverse workforce.
• Ability to obtain FEMA Certifications (100b, 200b, 700a, 800b, 901) and IAVM Trained Crowd Manager certification.
• Proficient with Microsoft Office (Word, Excel, Outlook); familiarity with basic accounting/budget oversight principles.
• Comfortable speaking and delivering briefings to crowds of up to 600+ team members.
• Proven ability to proactively resolve operational challenges autonomously under fast-paced conditions.
• Exceptional, professional communication skills with strong attention to detail and confidentiality.
• Ability to stand, walk, and navigate large venue spaces for extended shifts.
• Ability to see, hear, speak, and write clearly to communicate with staff and venue clients.
• Occasional lifting of small equipment and travel to regional sites as needed.

Responsibilities

• Serve as the operational lead for smaller events, Event Orders (EOs), and concurrent venue dates across Dallas locations.
• Supervise event-day execution, ensuring client security needs and account standards are fully met.
• Lead staff sign-in/sign-out processes and coordinate accurate post-event payroll, time processing, and billing data.
• Act as the primary lead or step in for the Account Manager in their absence.
• Assist with the onboarding, training, scheduling, and distribution of event-day staff and supervisors.
• Deliver pre-event briefings and address large groups (ranging from small teams to 600+ personnel).
• Evaluate monthly event metrics, staff performance, and employee performance indicators (call-offs, attendance, counseling notes).
• Coach, mentor, and guide supervisors and staff through personnel issues in accordance with company policy.
• Manage the storage, distribution, maintenance, and tracking of venue radios, scanners, and ISS devices.
• Prepare operational materials, shift rosters, and briefing documentation for event-day supervisors.
• Submit formal equipment and supply requests 45 days in advance of operational needs.
• Proactively identify and mitigate safety risks for guests, staff, and venue assets.
• Meet regularly with venue clients to address security, emergency preparedness, and site safety protocols.
• Ensure strict adherence to Federal and State OSHA, fire, and safety regulations.

Benefits

• Competitive Salary: Commensurate with experience
• Paid Time Off (PTO)
• Comprehensive Medical, Dental, and Vision insurance options
• 401(k) retirement savings plan
• Leadership development and professional growth within a nationally recognized industry leader

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level