Event Manager

F.E Management•Atlanta, GA

6d•Onsite

About The Position

S.A.F.E. Management staffs and operates event security and guest services at nearly 70 venues across 11 markets and 10 states, including major NFL and college stadiums and arenas. The Event Manager leads event execution in their market, owning the plan, directing coordinators and supervisors, and serving as the primary S.A.F.E. point of contact for the client on event day. This role is a step toward running a venue, with the expectation to develop the people underneath you. The Event Manager is responsible for leading events, managing the team, and overseeing back-end operations.

Requirements

Bachelor's degree
3 to 5+ years of experience in event operations, venue operations, event security, or a similar field
Direct experience leading a team on event day, with a clear track record of taking on responsibility beyond your title
A track record of competing on a team (Athletics, a campus organization, or an early job where your performance was measured and other people depended on you)
Ability to work efficiently in a fast-paced, time-sensitive environment and make decisions under pressure
Ability to communicate in front of a crowd, with clients, and to senior-level leadership
Detail oriented, proficient with Microsoft Office, and the ability to quickly pick up new systems
Available nights, weekends, and holidays as our schedule follows the entertainment and events calendar
Passionate about the sports and live entertainment industry

Responsibilities

Lead Events: Own the client relationship for assigned events, from advance planning through post-event follow-up.
Build the event plan: staffing model, post assignments, event-day documentation, and contingency planning.
Direct coordinators and supervisors during events and hold the team to S.A.F.E. standards.
Make the call on day-of problems: call-offs, gate changes, crowd flow, client requests, weather, unique event operations.
Lead the pre-event briefing and run the debrief so the next event runs better.
Lead the Team: Own recruiting for your venue or market, including sourcing, applicant tracking, and interview scheduling.
Lead New Hire, Returning Staff, and Leadership trainings.
Develop the coordinators and supervisors on your team, including performance feedback and readiness for more responsibility.
Handle staff questions and escalations in real time, on and off site.
Set the tone on professionalism and accountability that the team follows.
Run the Back End: Oversee event creation and scheduling in our workforce management platform.
Ensure crew calls are submitted and reconciled accurately in the timekeeping system.
Ensure completed events are invoiced promptly and accurately.
Ensure office calls and emails are answered in a timely manner.
Maintain clear, organized event documentation so another team member can step in and run the event if needed.