Event Manager

Cambria Detroit•Detroit, MI

27d•Onsite

About The Position

The Cambria Hotel in Detroit is expanding and looking for a dynamic and energetic Event Sales Manager to join our Sales and Marketing team! About Detroit Cambria: The Cambria Detroit is a mix of history and Brilliant modern design! This Albert Kahn structure, once home to the famed WWJ 950 AM radio, has been transformed into an upscale hotel. Keeping true to its root’s the Cambria Detroit features elements of the original 1930’s Art-deco architecture, while bringing in local artwork, mouth-watering menus that capture the local flavor, and Detroit craft brews and cocktails made with the spirit of Detroit!

Requirements

Extremely friendly, outgoing, and organized.
Excellent verbal and written communication skills.
Engaging presentation skills.
Excellent interpersonal skills with a focus on customer service.
Excellent time management skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Ability to work onsite. This role is not eligible for work from home.
Must be able to work late nights and unpredictable hours, including days, weekends, nights, and holidays.
High school diploma or GED.
3 years’ experience in the event management or related professional area.

Nice To Haves

4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

Prepare all event documentation and coordinate with Sales, property departments, and customer to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events.
Handle complex events.
Ensure a seamless turnover from sales to service back to sales.
Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
Support and act on behalf of the Sales Team.
Serve as the event planner’s primary contact (following turnover) on property and be responsible for their experience.
Solve problems and/or suggest alternatives to previous arrangements if necessary.
Lead pre-event and post-event meetings for assigned groups.
Identify operational challenges associated with assigned groups and work with property staff and customer to solve these challenges and/or develop alternative solutions.
Manage customer budgets to maximize revenue and meet customer needs.
Oversee customer experiences from file turnover through the post-event phase until turnover back to sales.
Conduct pre- and post-event meetings as required to review/communicate group needs and feedback.
Manage group room blocks and meeting space for assigned groups.
Continuously educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
Coordinate all details to appear on each "Banquet Event Order," including meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
Adhere to all standards, policies, and procedures.
Perform other related duties as assigned.
Up-sell products and services throughout the event process.
Participate in customer site inspections and assist with the sales process when necessary.
Act as liaison between salesperson and customer throughout the event process (pre-event, event, post-event).
Manage revenue and profitability associated with events.
Forecast group rooms and event revenue (catering and audio-visual) for assigned groups for billing.
Interact with guests to obtain feedback on product quality and service levels.
Handle guest problems and complaints.
Make presence always known to customer during entire event process.
Follow up with customer post-event.
Greet customer during the event phase and hand-off to the Event Operations team for the execution of details.
Strive to improve service performance.
Set a positive example for guest relations.
Review comment cards and guest satisfaction results with associates.
Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details.
Perform other services and duties as requested by the Director of Sales.
May be called on to host functions and participate in, or conduct sales blitzes, travel, and work extended hours to achieve departmental goals.
Perform additional tasks and responsibilities as requested by the Director of Sales and/or hotel General Manager in support of a successful operation.