Event Manager

LBA Hospitality•San Antonio, TX

4d•Onsite

About The Position

The Event Manager is responsible for overseeing various aspects of events, including venue and meeting room setups prior to an event's start. This role involves attending events, either for their entirety or by welcoming clients and introducing them to the banquet captain. The position requires a high degree of honesty and trustworthiness, as associates have access to guestrooms and property. Potential associates must pass security clearances. This role is not conducive to telecommuting or remote work and may require working any day/shift, including nights and weekends. A valid driver's license and the ability to drive on behalf of the company are also required.

Requirements

Honesty and trustworthiness.
Must pass appropriate security clearances.
High school diploma or equivalent.
Ability to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to see and hear.
Must be able to speak and read English.
Knowledge of Food and Beverage costs and how to calculate.
Knowledge of Selling strategies for highest profit of product and services.
Knowledge of Meeting room configurations and set ups for function space.
Understanding of what competing hotels have to offer versus assigned hotel.
Knowledge of the entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
High level communication skills.
Confidence interacting with associates and guests at various professional levels.
Proficiency in Microsoft Outlook, Microsoft Word, Excel, PowerPoint.
Strong organizational and multi-tasking skills.
Demonstrated interpersonal skills.
Ability to multi-task, remain associate and guest service centric.
Ability to solve guest issues with professionalism while maintaining a hospitable attitude.
Ability to identify upsell opportunities to achieve financial performance goals for banquets and events.
Ability to drive on behalf of the company and maintaining a valid driver’s license is required.

Nice To Haves

One year catering and/or event management experience.
Previous hotel operations experience.
College Degree (BS/BA) preferred or equivalent work experience.
The ability to communicate in another language may be helpful.
Experience working with customer relationship software like Delphi.fdc and/or STS preferred.

Responsibilities

Checking venue and meeting room setups prior to an event’s start.
Attending events either in its entirety or by welcoming client and introducing to banquet captain.
Coordinate with Sales team on inside sales for the property that have event space attached.
Sending catering collateral and menus, recording all activities in sales system and following up with potential clients.
Answering incoming inquiries via phone, internet/website and leads for all event space.
Coordinating with Maintenance Department for any preventive maintenance issues on event space.
Conducting weekly Banquet Event Order Meetings for BEO review with hotel staff.
Working with the Food & Beverage staff in the creation of customized menu options.
Creating and maintaining a preferred vendor list for all ancillary services as it relates to the venues and meeting space.
Reviewing banquet checks for accuracy; posting and reconciling all event charges.
Handling all the banquet and event detailing and attending menu tastings once group agreement has been returned.
Conducting site inspections for event space and rooms as appropriate.
Serving as point of contact for all pre-con and post-con meetings.
Coordinating guest requests with operations personnel.
Generating Banquet Event Orders and diagrams for all upcoming events and assisting in distribution to hotel staff.
Maintaining and reporting all changes to events.
Obtaining function guarantees from customers per hotel’s SOP and ensuring all deposits and payment requirements have been satisfied prior to a group’s arrival.
Checking daily events and ensuring bulletin boards are up to date on changes, new procedures and events.
Performing other duties as assigned that the associate is capable of performing.