Event Manager

StepStone Hospitality•Charlotte, NC

13d•Onsite

About The Position

The Event Manager is the primary liaison between the client and the hotel once a group, meeting, wedding, banquet, or special event has been booked. This role involves managing meetings and special events operations and budgets, researching competitor products and services, and apprising the property of groups that will impact operations. The Event Manager assists in executing event management strategies aligned with the company's business strategy, conducts daily walk-throughs to ensure client satisfaction and quality standards, and develops relationships with outside vendors to enhance the event experience and increase revenue. The role also focuses on creating opportunities to upsell during event planning and managing controllable expenses to meet or exceed budget goals. Additionally, the Event Manager is responsible for ensuring exceptional customer service by creating an atmosphere that exceeds guest expectations, setting a positive example for guest relations, interacting with guests for feedback, handling complaints, and empowering employees to provide excellent service.

Requirements

Assisting in Managing Meetings and Special Events Operations and Budgets
Researches and analyzes new products, pricing and services of competition.
Assists in apprising property of all groups that will impact property operations.
Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Creates opportunities to upsell during event planning.
Assists in managing department controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Ensures employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responsibilities

Assisting in Managing Meetings and Special Events Operations and Budgets
Researches and analyzes new products, pricing and services of competition.
Assists in apprising property of all groups that will impact property operations.
Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Creates opportunities to upsell during event planning.
Assists in managing department controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Ensures employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.