Event Manager

MCR Hotels•New York City, NY

5d•Onsite

About The Position

The Event Manager - Planning will be responsible for preparing all event documentation and coordinating with Sales, property departments, and guests to ensure consistent, high-level service throughout the pre-event, event, and post event phases of property events. Additionally, this role ensures for a seamless turnover from sales to service back to sales and recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Requirements

High school degree (or equivalency) with Hotel/College training preferred
Experience with Marriott systems such as CI/TY and Lightspeed
Previous Hotel Food and Beverage experience preferred
Solid understanding of banquet revenue generation
Creative and innovative, as well as proactive and customer-oriented
High energy and outgoing personality
Organizational skills and attention to detail
Diplomatic team player
Excellent communication skills both written and oral
Proficient in the use of Microsoft Office, event management software and customer management platform
Excellent time management
Ability to multi-task and work in a fast-paced environment
An aptitude for self-motivation
A can-do attitude and a hands-on approach
A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Responsibilities

Solve problems and suggest alternatives to previous arrangements if necessary
Lead pre-event and post-event meetings for assigned groups
Identify operational challenges associated with groups and works with the property team members and guests to solve these challenges and develop alternative solutions as needed
Manage client budgets to maximize revenue and meet client needs
Oversee guest experience from file turnover through the post event phase until the turnover back to Sales Department
Manage group room blocks and meeting space for assigned groups
Adhere to all standards, policies, and procedures
Celebrate successes and publicly recognizes the contributions of team members
Up-sell products and services throughout the event process
Participate in customer site inspections and assists with the sales process when needed
Act as liaison between salesperson and client throughout the event process
Review billing and payments with clients
Handle guest problems and complaints
Greet client during the event phase and hand-off to the operations team for the execution of details
Strive to improve service performance
Set a positive example for guest relations
Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details