Event Manager (Onsite)

RTX•Bridgeport, CT

20h•Onsite

About The Position

As an Event Manager, you'll play a key role in building and nurturing relationships with our customers, always advocating for their best interests. You'll create trust by ensuring positive experiences during all engine shop events. In this role, you'll work closely with the sales team to proactively identify and address opportunities related to engine events. We're looking for someone with excellent communication skills—both verbal and written—along with strong problem-solving and critical thinking abilities. You'll need to be good at managing your time and priorities, and capable of working independently. Balancing our operational goals with meeting customer commitments and maintaining profitability is also crucial.

Requirements

Bachelor’s degree and 2+ years of business-to-business sales, account management, customer service, or Aftermarket Aerospace industry experience, OR Associate’s degree or Technical Training (A&P/AMT) and 4+ years of relevant industry experience; OR High School diploma and 6+ years of relevant industry experience

Nice To Haves

Degree in STEM field; Engineering, Supply Chain or Business fields preferred.
Aftermarket Aviation experience ideally in spare parts or engine overhaul business.
Experience with Supplier, B2B Account Management, or managing large corporate accounts.
Experience with SAP (or other ERP systems), and data analysis tools such as PowerBI.
Microsoft Office and other productivity programs (i.e. Teams, Dynamics CRM, PowerPoint, Word, and Excel).
Ability to communicate and work across all levels of the organization.
Ability to build and maintain internal and external customer relationships.

Responsibilities

Manage planned engine events prior to receipt
Manage customer hold process
Manage profitability of customer events
Fluent in English (verbal/written)
Coordinate customer visits
Analyze and approve cost estimates, invoices, and warranty application along with driving closure to invoice disputes
Perform as a liaison between the shop and the customer
Ensure export control and ITAR (International Traffic in Arms Regulations) compliance