Event Management Technician

Corsica Technologies, LLC • Scottsdale, AZ

6d • Onsite

About The Position

The Event Management Technician is a crucial member of the Event Management Center (EMC), responsible for providing 24/7 monitoring and management of clients' environments for security events and IT incidents. This role includes establishing the extent of threats, assessing business impacts, and advising on appropriate actions for containment and remediation. The Technician will also ensure effective event management throughout the lifecycle to minimize client impact and operational costs.

Requirements

• One of the following certifications is required: CompTIA A+, CompTIA N+, C|EH, or equivalent
• Strong problem-solving skills with a passion for using technology to address client challenges.
• Team-oriented mindset, with effective communication skills and high attention to detail.
• Ability to function effectively in a fast-paced environment, meeting client and corporate expectations for quality and performance.
• Client-focused approach, prioritizing internal and external client needs.
• Inclusive mindset, valuing contributions from team members and clients alike.

Nice To Haves

• At least 1 year of experience in cybersecurity, Information systems or a related field is preferred.
• Associate’s degree in cybersecurity, information systems, or a related field is preferred.
• Experience with SIEM platforms, firewall management, and endpoint detection and response platforms

Responsibilities

• Monitor event and incident response ticket queues, triaging as necessary to ensure adherence to service level agreements.
• Promptly transfer cybersecurity and IT incident tickets to clients, appropriate departments, or internal contacts for resolution.
• Analyze system, security, and application logs to diagnose faults, identify abnormal behavior, and eliminate false positives.
• Use SIEM and Endpoint Detection and Response tools to investigate alerts, build incident timelines, and document potential compromises.
• Implement changes to resolve critical issues in client systems based on monitoring and analysis of events.
• Maintain accurate logs, timelines, and system documentation for all tasks and events, ensuring traceability and accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree