Event Management ServiceNow ITOM Developer

Booz Allen Hamilton•McLean, VA

1d•$86,800 - $198,000•Remote

About The Position

The Opportunity: Are you looking for an opportunity to combine hands-on development with big picture thinking to make an impact on the services people rely on every day? You understand that detecting a problem is only the beginning, and that the difficult work is getting it to the right owner with enough context to act on — or resolving it without interrupting anyone at all. As a ServiceNow ITOM developer on our team, you'll own the layer where monitoring signal becomes action. Your customers will trust you not only to build and tune Event Management — connectors, event rules, correlation and grouping logic, and alert-to-incident automation — but to evolve it, moving event classes from human-handled to fully automated one at a time, each with the verification, rollback, and evidence to demonstrate it is safe. On our team, you'll broaden into ITOM, CSDM, and agentic operations. This is a hands-on development role. You'll write and review code, and what you build will act on production systems. Due to the nature of work performed within this facility, U.S. citizenship is required.

Requirements

5+ years of experience in ServiceNow development, including workflows, forms, UI policies, business rules, and integrations
Experience working in Scrum or SAFe
Experience with JavaScript, the Glide API, and Python or a language for data transformation and automation, and with event management concepts including deduplication, correlation, alert grouping, and threshold design
Experience integrating monitoring or third-party systems using REST or SOAP APIs, including MID Server configuration and troubleshooting, and knowledge of CMDB structure and CSDM
Experience building automation with explicit safety design, including approvals, verification, and rollback
Ability to run root cause analysis on detection gaps and false positives, tracing a bad alert from source event through rule evaluation to the record it created
Bachelor's degree in a CS or Information Systems field
ServiceNow Certified System Administrator (CSA) certification

Nice To Haves

Experience delivering a ServiceNow Event Management implementation end to end
Experience with Flow Designer, IntegrationHub, and Service Portal development
Experience with ITOM Discovery and Service Mapping in depth, including custom pattern development and CMDB health remediation
Experience integrating a major monitoring platform as an event source
Experience with Now Assist or ServiceNow agentic capability, or with ServiceNow in a DoD or accredited environment
ServiceNow CIS — Event Management, CIS — Discovery, CIS — ITOM, Certified Application Developer (CAD), or ITIL v4 certification

Responsibilities

Build and tune ServiceNow Event Management, including connectors, event rules, correlation and grouping logic, aggregation, and alert-to-incident automation.
Normalize severity and event fields across monitoring sources so that every alert arrives on one consistent, ITIL-aligned scale.
Engineer entity-to-CI binding accuracy, partnering with CMDB owners on identification, reconciliation, and CSDM alignment where binding breaks.
Develop automated and agentic remediation with bounded blast radius, approval gates, verification that the service recovered, rollback, and a complete evidence trail.
Integrate monitoring platforms with ServiceNow through REST, IntegrationHub, and Flow Designer, and keep those integrations stable through platform upgrades.
Move event classes from human-handled to automated one at a time, and prove each one with evidence that holds up under audit.