Event Floor Coordinator

Minnesota Wild•Saint Paul, MN

9d•Onsite

About The Position

The Event Floor Coordinator is responsible for supervising a wide range of events planned by the Event Management Team. Such events include, but are not limited to, conventions, trade shows, and graduation ceremonies. The Event Floor Coordinator supports the event management team and serves as the venue liaison between the clients, the renter, and the facility's operational staff. Additionally, this position is responsible for servicing the St. Paul RiverCentre’s Exhibitor Services Department. Most of this position's time is spent serving events at the St. Paul RiverCentre and Roy Wilkins Auditorium.

Requirements

One year in an event-related position, preferably in a meeting or hotel environment.
Basics of facility management or event planning.
Technical production equipment.
Guest service practices of large groups of people.
Working in a team environment with a wide variety of personalities and skill sets.
Communicate effectively with a variety of individuals and manage challenging situations under pressure.
Perform detailed work, while offering a high level of customer service.
Plan, organize, and supervise personnel.
Diagnose and remedy a variety of problems.
Analyze and coordinate facility capabilities with client needs.
Handle a variety of projects at once.
Ability to manage the high-paced event industry and tolerate last-minute changes.
Demonstrated strong work ethic and willingness to support team members.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Basic computer skills and Microsoft Office experience are preferred.

Responsibilities

Serve as primary client event contact in the absence of Event Manager.
Supervise events and event operations to meet client needs.
Plan and discuss event details with operations and support staff.
Assure readiness of items needed for events in facilities – including signage, room sets, and exhibitor services.
Ensure readiness of venue common spaces to ensure a premium experience for all guests.
Supervise room set-ups and occasionally move tables, chairs, and various equipment into position.
Assist the Event Management team with scheduling and other support work.
Assist in promoting effective use of the RiverCentre complex.
Manage digital signage throughout the facility, keeping it updated based on current & upcoming event activity.
Perform other tasks assigned by the Senior Event Manager, Event Management staff, and Director of Event Management.
Manage exhibitor services.
Manage the exhibitor ordering process, including pre-event, event day, and post-event activities related to ordering and payment reconciliation. Including proactively monitoring exhibitor orders for any special requests/needs and communicating with the appropriate department or event manager.
Serve as the customer service representative for exhibitor inquiries related to ordering venue services (electrical, internet, water, drain, etc.), which will be conducted in person, electronically, and over the phone.
Manage the exhibitor services website to ensure usability for exhibitors and staff.
Support Event Management Administration.
Assist Event Managers with department client gifts. Including tracking, reminding, and ordering gifts.
Assist in creating & updating monthly department schedules.
Complete annual equipment inventory with the Operations department.
Communicating security-related information & completing incident reports.
Perform other duties as assigned.