Ottawa Event Facilitator

Puppy Sphere•Ottawa, ON

3d•Onsite

About The Position

Puppy Sphere is a high-growth startup redefining the wellness category through puppy therapy. As North America’s original puppy yoga company, they have built a community of over 400,000 people and partnered with global brands like the NBA, TikTok, and Google. They are looking for individuals excited by growth, impact, and who care deeply about people, animals, and raising the bar in everything they do.

Requirements

Experience in the service or hospitality industry is preferred.
Availability to work weekdays and weekends (at least one day per week).
Availability for a minimum of 4 shifts per month.
A warm, engaging, and outgoing personality that helps create a welcoming and positive experience.
Comfortable working in a fast-growing startup environment where things evolve quickly and adaptability is key.
Must be 18 years of age or older.
Ability to lift, carry, push, and pull items weighing up to 30 lbs.
Ability to stand and walk for extended periods, including throughout the duration of events.
Ability to bend, kneel, crouch, reach, and perform repetitive motions as required during event setup, execution, and breakdown.
Comfortable working with standard cleaning supplies and solutions, following proper safety and handling guidelines.
Ability to work in environments with moderate noise levels, animals present, and high guest interaction.

Nice To Haves

Bonus if you have access to a car and ability to drive.
Goes above and beyond to create an exceptional experience.
Is a true team player: proactive, supportive, and collaborative.
Embodies our values in everything they do.
Communicates clearly and confidently, with strong interpersonal and customer service skills.
Stays organized and can multitask in a fast-paced environment.
Is kind, thoughtful, and genuinely cares about creating a positive experience for every guest.
Feels comfortable and confident working around puppies, and understands the importance of creating a calm, safe, and positive environment for both guests and pups.

Responsibilities

Set up the studio and puppy area at the start of each shift, ensuring everything is clean, organized, and ready for guests and pups.
Support the care of puppies throughout the day, including cleaning, providing water/food as needed, and ensuring their comfort and wellbeing.
Assist with setting up themed decor for events when required.
Welcome and check in guests, creating a warm, friendly, and well-organized arrival experience.
Conduct welcome briefings throughout the shift, setting expectations and creating a positive, engaging start to each class.
Maintain a clean and safe environment by managing puppy clean-ups during and between classes.
Actively monitor puppy wellbeing and guide guests on appropriate handling to ensure a safe and positive experience for everyone.
Deliver a high-quality wellness experience by being present, attentive, and responsive to guest needs throughout the event.
Maintain cleanliness and organization across all areas of the studio, including the puppy space, beverage station, and common areas.
Support smooth transitions between classes, ensuring spaces are reset quickly and efficiently.
Work closely with the wider team to ensure smooth event delivery, proactively identifying and resolving issues as they arise.
Help build a strong sense of community by creating moments that keep guests coming back.
Embrace change and support the implementation of new processes and initiatives, helping ensure they land smoothly onsite.
Escalate any concerns relating to guest experience, team dynamics, or puppy wellbeing to supervisors in a timely manner.
Adhere to company policies, safety protocols, and animal welfare guidelines at all times.