Event Execution Manager

AccorHotel•Vancouver, BC

59d•Onsite

About The Position

The Event Execution Manager will lead the execution of events from arrival to departure, ensuring all details align with the event order and client expectations. This role acts on behalf of the Conference Services Manager on the floor, ensuring their promise of service excellence is consistently delivered. The Event Execution Manager will serve as the primary on-site contact for clients and meeting planners, building strong relationships and ensuring satisfaction. This role requires reviewing group resumes and Banquet Event Orders (BEOs) in advance to fully understand event details and anticipate potential challenges, conducting pre-event briefings with the team, and inspecting function rooms prior to events to ensure accuracy of set-ups, audiovisual, lighting, temperature, and all operational requirements. The Event Execution Manager will ensure event orders are executed accurately with respect to agenda, timing, flow, and food & beverage service, acting as a liaison between all departments to ensure clear communication and seamless event execution. They will anticipate and resolve any issues proactively, monitor service flow, and ensure banquet checks are reviewed and signed. This role also involves coordinating and managing event materials, supporting the Sales & Catering team, assisting meeting planners with on-site needs, representing the Sales or Conference Services Manager in their absence, escalating guest feedback, and ensuring all service and operational standards are upheld. The Event Execution Manager will provide hands-on support to Food & Beverage operations during events as needed and attend all relevant operational and communication meetings. Additional responsibilities may be assigned by leadership.

Requirements

A true sense of urgency in relation to food and beverage timelines and adhering to client run of show.
Previous Banquets leadership experience within luxury market, in similar role, required.
Computer literate in Microsoft Window applications and relevant computer applications required (Micros, Opera; S&C, and Meeting Matrix preferred).
Excellent communication skills, both written and verbal required.
Strong leadership, excellent interpersonal skills, and superior problem solving abilities.
Highly responsible, reliable and ethical. A reputation for honesty and integrity.
Highly motivated self-starter, able to work in fast moving environment.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to work days, nights and weekend; when necessary.
Must be legally eligible to work in Canada.

Nice To Haves

Knowledge of Culinary terms and food and beverage jargon is considered an asset.
University/College degree in a related discipline preferred.

Responsibilities

Lead the execution of events from arrival to departure, ensuring all details align with the event order and client expectations
Act on behalf of the Conference Services Manager on the floor, ensuring their promise of service excellence is consistently delivered
Serve as the primary on-site contact for clients and meeting planners, building strong relationships and ensuring satisfaction
Review group resumes and Banquet Event Orders (BEOs) in advance to fully understand event details and anticipate potential challenges
Conduct pre-event briefings with the team to communicate event details, service standards, and expectations
Inspect function rooms prior to events to ensure accuracy of set-ups, audiovisual, lighting, temperature, and all operational requirements
Ensure event orders are executed accurately with respect to agenda, timing, flow, and food & beverage service
Act as a liaison between all departments to ensure clear communication and seamless event execution
Anticipate and resolve any issues proactively by collaborating with the appropriate departments
Monitor service flow throughout events and adjust as needed to maintain a high level of guest experience
Ensure banquet checks are reviewed and signed by the meeting planner daily or as per agreed specifications
Coordinate and manage event materials, including receiving, distributing, and arranging shipment of client packages
Maintain accurate records of event details, challenges, and client feedback in systems such as Avero
Support the Sales & Catering team with ad hoc projects, BEOs, and floorplans as required
Assist meeting planners with on-site needs (e.g., materials, handouts, coordination support)
Represent the Sales or Conference Services Manager in their absence when required
Escalate guest feedback—both positive and constructive—to the appropriate leaders in a timely manner
Ensure all service and operational standards are upheld, informing leadership immediately if standards are not met
Provide hands-on support to Food & Beverage operations during events as needed
Attend all relevant operational and communication meetings
Perform additional responsibilities as assigned by leadership

Benefits

Competitive salary, starting from $69,000.00 per annum
Complimentary work meals through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
TransLink monthly pass reimbursement program
Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
Opportunities to participate in sustainability, charity, and community engagement initiatives
Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
Discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties