Event Day Ticket Seller
About The Position
The Event Day Ticket Seller is responsible for providing exceptional customer service and maximizing individual ticket sales on event day. This role involves efficiently facilitating ticket sales, managing will call, and demonstrating a high degree of proficiency with ticketing and point of sale software. The seller will accurately process orders, handle payments, ensure correct ticket delivery, and update customer account information. Key attributes include the ability to make decisions under pressure, maintain organization, possess exceptional interpersonal skills, and have attention to detail with cash handling and basic accounting principles.
Requirements
- High school diploma or GED preferred
- Must be customer-service oriented and have a fan-friendly attitude
- Ability to figure simple mathematical problems
- Ability to respond effectively to the most sensitive inquiries or complaints
- Must be reliable and exhibit commitment to meeting both the work schedule and job requirements
- Experience in customer service and guest relations
- Working knowledge of Microsoft Office products
- A high degree of technological competence
- Oral and written communication skills
- Ability to speak in a professional manner via telephone/in person with guests, fans and staff
- Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours.
Responsibilities
- Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows
- Demonstrate a high degree of proficiency of the ticketing and point of sale software
- Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets
- Enter and/or update customer account information
- Ability to make decisions during high-pressure situations
- Maintain organization of tasks and event documents
- Ability to work well with people; must have exceptional interpersonal skills
- Attention to detail and organized with cash handling and basic accounting principles
- Provide exceptional customer service at the Ford Field ticket sales windows
- Be highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers
- Accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
