Event Day Dispatcher - Kia Center
About The Position
The Event Dispatcher for Food & Beverage Operations serves as the central communication hub for all food & beverage related needs during events. This role is responsible for receiving incoming calls from the command center, triaging requests, and dispatching the appropriate F&B team members to ensure timely and efficient service delivery. This individual plays a critical role in maintaining seamless operations across premium, concessions, culinary, and warehouse teams by coordinating responses, tracking requests, and communicating updates to leadership. In addition to real-time event support, the Event Dispatcher is responsible for administrative and clerical functions including reporting, documentation, and maintaining operational logs.
Requirements
- Experience in a high-volume venue such as an arena, stadium, or large-scale event operation strongly preferred
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and remain composed in a fast-paced, high-pressure environment
- Strong organizational and administrative skills with attention to detail
- Proficiency in Microsoft Office (Excel, Word, Outlook) and operational systems (e.g., Smartsheet or similar tools preferred)
Responsibilities
- Serve as the primary point of contact for all incoming food & beverage service calls through the command center during events
- Assess and prioritize requests based on urgency, location, and operational impact
- Dispatch appropriate F&B personnel (management, culinary, concessions, premium, warehouse, etc.) to respond to service needs
- Monitor response times and ensure follow-through until resolution
- Provide real-time updates to callers and leadership on status of requests
- Escalate urgent or high-impact issues to appropriate management immediately
- Maintain detailed logs of all incoming calls, requests, dispatch actions, and resolutions
- Prepare post-event reports summarizing call volume, response times, trends, and key issues
- Track recurring operational challenges and provide insights to leadership
- Maintain and update pass-down logs to ensure continuity between events
- Document and report urgent or escalated matters to management in a timely manner
- Assist with compliance tracking, audit preparation, and operational documentation as needed
- Assist with staffing coordination and communication during large-scale events or peak periods
- Participate in pre & post-event debriefs to identify opportunities for improvement
Benefits
- Instapay (early access to your wages)
- high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
