Event Coordinator

Smart City Networks Career • Denver, CO

4d • Onsite

About The Position

The Event Coordinator contributes to the overall success of the organization by working closely with show management, site management and major customers to respond to client needs. The Event Coordinator also resolves customer sales and service issues through onsite presence at assigned shows.

Requirements

• Strong knowledge of Microsoft Office suite required, particularly Outlook, Word and Excel
• Ability to multi-task and respond to multiple interruptions in a professional manner
• Exceptional organizational skills
• Professional presence
• Strong attention to detail is essential
• High school graduate or equivalent

Nice To Haves

• Bachelor’s degree, preferred

Responsibilities

• Supports and coordinates customer sales and service activities with show management, site management and major customers to respond to client needs and resolve customer sales and service issues during pre-show and through onsite presence at assigned shows
• Collects payment prior to show for all scheduled show management services
• Fully utilizes and understands all aspects of company proprietary software system
• Assists and answers all customer sales and service staff inquires on input and system issues
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed
• Initiates credit card searches and resolves billing/payment issues with client
• Understands and clearly explains all aspects of company products to the customers
• Ensures compliance with company policy in relation to customer credit card and prepayment requirements
• Interacts with customers and show managers on a regular basis
• Responds to complex questions regarding multiple areas, including accounting, billing, networking, collections, etc.
• Provides guidance and training to lower level CSSRs.
• Functions as a lead, regional specialist, or assistant to manager as needed
• Provides proactive support and coordination for pre-show and on-site collection efforts
• Obtains customer approval and signature on all requested services.
• Prepares all show site reports.
• Communicates with other department team members on customer sales and service issues
• Attends pre-conference meetings
• Distributes/collects show manager equipment rentals
• Reviews billing with show management
• Collects show management survey
• Other duties as assigned

Benefits

• Medical and Prescription Drug
• Paid Time – Off
• Supplemental Accident, Critical Illness, and Hospital Care
• Dental
• Vision
• Basic Life/AD&D
• Voluntary Life
• Short-Term Disability
• Long – Term Disability
• Flexible Spending Account (FSA)
• Retirement – 401(K)
• Life Assistance Program (LAP)
• Wellness
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED