Event Coordinator

Bites & Brews•Greensburg, PA

10d•Onsite

About The Position

At 814 Lanes and Games, the Venue Coordinator focuses on handling incoming phone calls and online requests for birthday parties and group event bookings. Responsibilities include, but are not limited to, becoming a product expert on all party packages and group rates, handling inbound phone calls, online inquiries, and online bookings, collecting and recording required deposits and final payments, and finalizing details on upcoming events. This includes coordinating final timelines and schedules with event team members, ensuring guests' expectations are exceeded, gathering information for group events, completing event sheets, communicating special needs to different departments, supplying the kitchen with food reports, collating and distributing mail, preparing communications, creating and maintaining filing systems, assisting with training material development, assisting the front desk, assisting the leadership team with projects, and maintaining a maintenance request tracking system. The role requires working between multiple software systems.

Requirements

Must be 18 years or older.
High School diploma or equivalent.
Exceptional communication and presentation skills.
General knowledge of Google Drive and Microsoft Office.
Ability to learn new software programs.
Phone etiquette.
Detail oriented.
Proficient in typing.
Ability to handle multiple projects simultaneously.

Responsibilities

Handle incoming phone calls and online requests for birthday parties and group event bookings.
Become a product expert on all party packages and group rates.
Collect and record required deposits and final payments.
Finalize details on upcoming events, including birthday parties, VIPs, group events, and in-house events.
Keep inventory of all needed supplies for parties and group events and ensure these items are stored properly.
Coordinate final timeline and schedule of events with event team members.
Gather information from in-bound calls and inquiries for group events.
Complete Event Sheets for party hosts.
Communicate special needs, requests, or requirements for all events to different departments.
Supply the kitchen with needed food reports for upcoming events.
Collate and distribute mail.
Prepare communications, such as memos, emails, invoices, reports, and other correspondence.
Create and maintain filing systems, both physical and electronic.
Create and distribute reports as needed.
Assist with the development of training materials, including tracking, scheduling, and filing.
Assist with front desk duties as needed.
Assist the leadership team with projects as needed.
Maintain maintenance request tracking system.
Work between multiple software systems.