Event Coordinator

Tishman Speyer•Boston, MA

23h•$55,000 - $60,000•Onsite

About The Position

As an Event Coordinator, you are tasked with putting customers first while collaborating with internal and external partners to build memorable hospitality experiences and community in our property. This role will specifically focus on elevating the ZO program and events business at 125 High Street and One Federal Street in Boston and report to the Director of Special Events in Boston.

Requirements

At least 1 year of previous hospitality and/or event experience preferred
Bachelor’s degree is required
Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, understand and work well with cash and basic accounting principles
Experience using Microsoft Office Suite or similar program
Must possess an aptitude for guest service and have a cheerful, positive attitude
Must be fluent in English

Nice To Haves

Fluency in at least one foreign language is a plus

Responsibilities

Serve as the communication point between ZO, Property Management, security and third-party operations teams; ensure consistent hospitality and warmth
Seek to foster internal and external relationships that will assist in providing concierge-type services as needed
Execute events and activations to improve customer experience and engagement with ZO, working in conjunction with the ZO team to involve partners where appropriate, and coordinating with property management on event operations
Support the property management team in bookings and operations for conference facilities across 125 High Street and One Federal Street
Support the events team with execution of regional events and initiatives as needed
Ensure continuous improvement in quality of customer experiences by seeking and analyzing feedback on ZO programming and services; provide management with feedback summary and recommendations accordingly
Conduct daily property walkthroughs of ZO spaces and provide feedback to property team as needed to ensure design integrity, cleanliness, etc.
Assist the Property Management team with flawless execution of tours for new and prospective customers and VIP
Act as a representative of the ZO spaces, services and provide assistance when needed
Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately
Perform administrative and project management duties as needed
Remain well versed on all aspects of the property, including all customers, services, and daily events