Event Concierge

Waldorf Astoria Kuwait•New Orleans, LA

8d•Onsite

About The Position

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an Event Concierge, you’re not just supporting events from sale to execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

Provide exceptional client service: Respond to inquiries, manage calls and emails, and provide timely, professional support throughout the event planning process
Support the sales process: Assist with client meetings and site inspections, and help deliver a seamless planning experience from proposal through execution
Coordinate event logistics: Input and update event details in booking systems, coordinate site visits, and arrange VIP services
Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams
Stay organized and detail-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency

Benefits

Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana
Dental & Voluntary Insurance – SunLife
Flexible Spending Account (FSA) – Through WEX
401(k) Retirement Plan – Fidelity, with up to 5% employer match
Employee Assistance Program (EAP) – ComPsych
Free Team Member Meals
Discounted Parking
Property Discounts – Restaurants, Gift Shop, and Spa
Paid Time Off (PTO) Program
Go Hilton Travel Discounts
Tuition Reimbursement
Guild Education Program
EF Corporate Learning / Language Courses
110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what’s next