Event Concierge Intern (Fall 2026)

Nemacolin•Wharton Township, PA

4d•Onsite

About The Position

The Event Concierge Intern will serve as the liaison between the resort’s operational departments and the onsite meeting contacts. This position is highly visible and the central point for handling and addressing special needs or requests for in-house groups. The most important part of the role is achieving the highest quality of service for both internal and external guests and remaining positive when faced with any adversity. Nemacolin is committed to being the best in the world, and the right candidate should be eager to be a part of something truly exceptional. The internship consists of 12 consecutive weeks of full-time work. Over the course of the program, the selected candidate will be tasked with completing a project exploring an internship-specific experiential learning objective.

Requirements

High school diploma required
Continuous authorization to work in the U.S. for the duration of the internship
Ability to work varied hours, including evenings, weekends, and holidays
Must be actively enrolled or a recent graduate of a Bachelor's degree program in Hospitality Management, Events, or related discipline with a minimum GPA of 3.0 or higher
Commitment to a consecutive 12-week internship, as per intern rotation
Must have the ability to speak English fluently
Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management
Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently
Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events
Ability to lift, move, and place items up to 30 pounds, and stand or walk for extended periods during shifts

Nice To Haves

Previous luxury hospitality experience preferred

Responsibilities

Maintain consistent, high-quality guest support for group and resort programs
Support Conference Services during peak periods and complex events
Support guest requests and group movements
Draft and assist with client communications
Coordinate with departments under direct supervision
Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments
Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations
Manage the day-to-day coordination of hotel events
Oversee event logistics and ensuring client needs are met from start to finish
Proactively resolve any issues that arise during events, ensuring a seamless experience
Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process
Participate in Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings to ensure all team members are aligned and prepared for upcoming event
Handle special projects assigned by the department leaders, contributing to the overall success of the events team

Benefits

Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Competitive compensation
Attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community