Event Attendant/Cashier

SP Plus•Cleveland, OH

6d•Onsite

About The Position

The Event Attendant/Cashier provides customer service, collects payment for parking services, and helps manage vehicle traffic through parking gates. The role includes directing customers to parking spaces, answering questions, providing local directions, assisting customers who have forgotten where they parked, and monitoring parking areas and traffic. The attendant also handles cash and coupons, issues receipts or tickets, verifies shift transactions, and completes cashier reports. The position requires a neat appearance and complete uniform, and may involve working outdoors in varying weather conditions.

Requirements

Less than a high school education, or one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and effectively present information to customers and other employees in one-on-one situations.
Ability to perform basic arithmetic, including adding and subtracting two-digit numbers and multiplying and dividing with tens and hundreds, using American currency.
Maintain a neat, clean appearance and wear a complete uniform.
A valid state-issued driver’s license with a current address and acceptable driving record is required only if expected to drive a company vehicle or on company business.
Must be able to stand, walk, and use hands to handle cash and equipment; work outdoors in varying weather; occasionally sit, climb, or balance; and occasionally lift or move up to 25 pounds.

Responsibilities

Provide quality customer service and facilitate the flow of traffic through the gate.
Arrive for scheduled shifts on time and maintain a neat, clean appearance in complete uniform.
Courteously answer customers’ questions and ensure successful customer interactions.
Direct incoming customers to available parking spaces.
Count vehicles on location as needed.
Write and issue violation warnings to tenants and visitors who violate garage policies.
Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
Assist customers who have forgotten where they parked their vehicle.
Provide directions and share knowledge of nearby city locations, streets, landmarks, and freeways.
Control traffic at entrances and exits as needed.
Report accidents, observed or suspected policy violations, safety hazards, unusual occurrences, debris, and spills to the Facility or Senior Manager.
Count bank money at the beginning of the shift to verify the starting total.
Collect cash and/or coupons and maintain cash security.
Make change and issue receipts or tickets for each transaction.
Verify shift transactions against money on hand and complete the cashier shift report.