Event Aide - Part-time

Luther Burbank Center for the Arts•Santa Rosa, CA

5d•Onsite

About The Position

Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise. In this key role, you will play a pivotal role in creating a safe and memorable event for patrons and guests of the Center. As a point of contact for clients, patrons, and guest, you serve as first point of contact for most events.

Requirements

Demonstrate personal responsibility for quality and timeliness of assignments
Ability to focus on tasks despite interruptions and distractions
Contribute to the team’s success by supporting each other in the completion of assignments
Communicate effectively in verbal and written form in a respectful, timely, and clear manner
Build and maintain customer satisfaction through out the event cycle to ensure excellence in service and event experience
Adhere to all workplace safety laws, regulations, standards, and practices
Contribute to the timeliness of completing assignments to ensure operational readiness of facility
Work to create and maintain a strong, cohesive team
Model handling competing demands, high workloads, interruptions, and distractions with poise
Valid email address
Ability to take direction and respond in English
Strong attention to detail and ability to follow through
Ability to deal with last-minute changes and deadlines
Ability to both take direction and self-initiative
Professional demeanor towards clients and co-workers
Ability to maintain flexibility in schedule
Ability to manage multiple tasks
Maintain a calm and courteous professional demeanor under pressure
First Aid/ CPR Certified by Red Cross of California and kept current
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to work well with others in a team environment
Ability to meet the physical demands of the job with or without accommodation
Ability to apply common sense understanding to carry out detailed instructions that pertain to a multi- use venue and facility

Nice To Haves

Bilingual (English/Spanish)
Public assembly and fire/building codes knowledge
Facility/patron risk assessment ability
Strong verbal communication skills
Ability to innovate as needed with current processes to make events department more efficient
Experience in crowd control, security, hospitality, food service, and other aspects of public assembly
Volunteer relations skills

Responsibilities

Set-up based on the specific requirements for each event and breakdown of event space
Respond to public safety incidents to determine suitable actions and bring to the attention of the appropriate personnel
Ensure conditional readiness of facility from a life safety and patron experience lens by assisting in property maintenance and beautification activities
Ensure public and staff safety rules, regulations, and policies are complied with during events and during working shifts, including fire safety laws and procedures for staff, patrons, and volunteers
Maintain facilities and restrooms before, during, and after events
Check for and report unauthorized use of facilities or other unusual and improper conditions
Perform traffic control during events and performances
Ensure proper event set-up and break-down, oversees janitorial duties and limited technical needs before, during, and after events
Perform physical setup of an event space for clients and patrons of the Center
Transport, setup and dismantle various types of equipment including tables, chairs, linen, pipe and drape, stanchions, and barricades
Moderate audio and/or video based on the unique needs of the clients and performers of the Center
Contribute to care and maintenance of property through proactive and assigned activities, including but not limited to debris removal, pressure washing, touch up painting, weeding, and carpet/floor care
Perform minor emergency maintenance and repairs during events, such as removal of safety hazards and replacement of light bulbs
Maintain restrooms and facilities before, during and after events
Perform tasks which include trash removal, toilet and sink cleaning, mopping, vacuuming, sweeping and replenishing supplies and products
Check for and report unauthorized use of facilities or other unusual and improper conditions
Direct traffic during events and performances to minimize congestion and ensure smooth vehicle flow
Maintain safe environment for pedestrians, employees, and patrons
Set up traffic barricades and erect, relocate, and remove signs
Act quickly during medical incidents by communicating by hand radio in a clear and concise manner to appropriate personnel; prioritize safety by given variables while under stressful conditions
Answer basic questions and work to resolve patron issues in accordance with policy guidelines
Remain well informed of specific organization information in order to provide answers to a multitude of customer questions and inquiries