Event Aide - Part-time

Luther Burbank Center for the Arts•Santa Rosa, CA

7d•Onsite

About The Position

In this key role, you will play a pivotal role in creating a safe and memorable event for patrons and guests of the Center. As a point of contact for clients, patrons, and guest, you serve as first point of contact for most events. The purpose of this position is to serve as first point of contact for a majority of patron experiences in alignment with the Center’s mission, vision, and values; ensure event assignments are carried out correctly and in a timely manner; respond to and report security and safety issues to appropriate personnel.

Requirements

Demonstrate personal responsibility for quality and timeliness of assignments
Ability to focus on tasks despite interruptions and distractions
Contribute to the team’s success by supporting each other in the completion of assignments
Communicate effectively in verbal and written form in a respectful, timely, and clear manner
Build and maintain customer satisfaction through out the event cycle to ensure excellence in service and event experience
Adhere to all workplace safety laws, regulations, standards, and practices
Contribute to the timeliness of completing assignments to ensure operational readiness of facility
Work to create and maintain a strong, cohesive team
Model handling competing demands, high workloads, interruptions, and distractions with poise
Valid email address
Ability to take direction and respond in English
Strong attention to detail and ability to follow through
Ability to deal with last-minute changes and deadlines
Ability to both take direction and self-initiative
Professional demeanor towards clients and co-workers
Ability to maintain flexibility in schedule
Facility/patron risk assessment ability
Strong verbal communication skills
Ability to manage multiple tasks
Ability to innovate as needed with current processes to make events department more efficient
Maintain a calm and courteous professional demeanor under pressure
18 or over; students ages 14 or over must provide a work permit

Nice To Haves

Bilingual (English/Spanish)
Public assembly and fire/building codes knowledge
Experience in crowd control, security, hospitality, food service, and other aspects of public assembly
Volunteer relations skills
First Aid/ CPR Certified by Red Cross of California and kept current

Responsibilities

Perform physical setup of an event space for clients and patrons of the Center
Transport, setup and dismantle various types of equipment including tables, chairs, linen, pipe and drape, stanchions, and barricades
Moderate audio and/or video based on the unique needs of the clients and performers of the Center
Contribute to care and maintenance of property through proactive and assigned activities, including but not limited to debris removal, pressure washing, touch up painting, weeding, and carpet/floor care
Perform minor emergency maintenance and repairs during events, such as removal of safety hazards and replacement of light bulbs
Maintain restrooms and facilities before, during, and after events
Perform tasks which include trash removal, toilet and sink cleaning, mopping, vacuuming, sweeping and replenishing supplies and products
Check for and report unauthorized use of facilities or other unusual and improper conditions
Direct traffic during events and performances to minimize congestion and ensure smooth vehicle flow
Maintain safe environment for pedestrians, employees, and patrons
Set up traffic barricades and erect, relocate, and remove signs
Act quickly during medical incidents by communicating by hand radio in a clear and concise manner to appropriate personnel; prioritize safety by given variables while under stressful conditions
Answer basic questions and work to resolve patron issues in accordance with policy guidelines
Remain well informed of specific organization information in order to provide answers to a multitude of customer questions and inquiries
Respond to public safety incidents to determine suitable actions and bring to the attention of the appropriate personnel
Ensure conditional readiness of facility from a life safety and patron experience lens by assisting in property maintenance and beautification activities
Ensure public and staff safety rules, regulations, and policies are complied with during events and during working shifts, including fire safety laws and procedures for staff, patrons, and volunteers
Perform traffic control during events and performances
Ensure proper event set-up and break-down, oversees janitorial duties and limited technical needs before, during, and after events