EVENING ROOM ATTENDANT/HOTEL HOUSEKEEPING (12pm, 1pm shift)

AccorHotel•Philadelphia, PA

11h•Onsite

About The Position

We are seeking a service-minded ambassador for the Evening Room Attendant/Housekeeping position. You will be responsible for preparing and pampering our clientele with the highest level of service, creating their “home away from home.” This role involves performing general and deep cleaning tasks, including vacuuming, mopping, and dusting, to ensure the highest level of guestroom cleanliness and immaculate preparation of our Sofitel Bed Concept for an exceptional sleep experience. You will interact with guests, respond thoughtfully and independently, and create memorable experiences by exercising good judgment and anticipating their needs.

Requirements

Passion for excellence and delivering personalized customer service and a strong commitment to creating the desired guest experience for all.
An ability to work under pressure while maintaining a sense of poise and professionalism.
An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.
A positive, can-do, team player attitude.
A strong desire to support and assist your department and other hotel colleagues, and help them navigate and overcome roadblocks and obstacles.
A desire to learn and grow and a fast paced, chic, exciting environment!

Responsibilities

Preparing and pampering our clientele with the highest level of service creating their “home away from home.”
Creating a “feel welcome” experience for all who enter our doors.
Performing general and deep cleaning tasks, including vacuuming, mopping and dusting, etc.
Ensuring the highest level of guestroom cleanliness and immaculate preparation of our Sofitel Bed Concept for an exceptional sleep experience.
Interacting with our guests and responding thoughtfully and independently while creating memorable experiences.
Exercising good judgment and a strong intuition to anticipate guest needs.