Evening Operations Manager

Community Concierge Services•Columbia, MD

1d•Hybrid

About The Position

Community Concierge Services (CCS) is a nationwide leader in doorstep waste and recycling collection for apartment communities. Every night, 600+ team members serve more than 160,000 apartment units across the country. We're a founder-led company growing at full speed - which means real, earned advancement: more responsibility, more shifts, and bigger roles for people who perform and show up reliably. The Evening Operations Manager will take full ownership of doorstep trash collection across the DMV market - from Columbia, MD as your home base out to communities throughout DC, Maryland, and Northern Virginia. You'll launch new communities, build and develop your team, meet with clients in person, and work the field alongside your crew. This is a true hybrid of white-collar management and blue-collar work. You'll set the standard by leading from the front, every day. Please note: this position cannot be held alongside another full-time job.

Requirements

Hands-on leader willing to work late nights and jump on a route when the team needs it
Natural problem solver and communicator - proactive, honest, and solution-focused
Confident managing people, systems, and processes in a fast-paced, high-accountability environment
Quick to adapt when staffing gaps or service issues come up
Team builder who leads by example and wants to grow as CCS grows

Responsibilities

Nightly operations across multiple apartment communities in the DMV - executed flawlessly, every time
Recruiting, hiring, and training porters to CCS service standards
Employee audits and on-site quality inspections
Strong, lasting partnerships with property managers and clients
Scheduling and route coverage - zero missed pickups
Employee logistics: safety gear, reporting apps, and ADP payroll forms
Rapid response to on-site issues like equipment failures or staffing gaps
Nightly reporting, payroll, employee documentation, and compliance
New community onboarding, including resident orientations and equipment distribution