Evening Manager

Relais & Châteaux•St. Helena, CA

7h•$70,000 - $74,000•Onsite

About The Position

The Evening Manager supports the overall operations of the property during evening hours (typically around 3pm - midnight), working closely with Directors, Managers, and their teams. This role helps ensure that service and operational standards are upheld for our hotel guests, members, and colleagues. As the Evening Manager, you will lead the effort to manage any “glitches” that need to be communicated or resolved, involving those who need to be involved.

Requirements

Excellent communications and interpersonal skills, with a strong sense of luxury.
Ability to work in a fast-paced environment and manage multiple projects simultaneously with a strong sent of urgency for guests and communication.
Team-oriented.
Ability to embody Meadowood’s culture & grooming standards in order to be a role model for staff.
Steady under pressure and in emergency situations.
Good judgment and the ability to think critically when assessing situations and making quick decisions.
Flexible, and expected, to work holidays, weekends, and late hours as needed.
2+ years of hospitality leadership responsibilities, preferably in the Rooms or F&B divisions.
Hotel Operating Systems – i.e. V1 or Opera
Teams, Outlook, Excel, Word, PowerPoint, Publisher
Valid CA Driver’s License
Must be able to be included on company insurance in order to drive a company vehicle

Nice To Haves

Bilingual in Spanish (preferred)
Bachelors or Associates Degree (preferred)

Responsibilities

Be knowledgeable of evening processes throughout Front Office, Housekeeping, & ESS to assist in any service crunches throughout the departments (when managers are not on staff)
Be generally knowledgeable of processes in Food & Beverage to act as support to the F&B Manager on Duty in the evenings when requested.
Be fully versed on the duties of evening Reception & Overnight Reception in order to cover when needed.
Act as main point of contact for guest glitches in the evening hours and ensure appropriate communication across all departments for follow-up in the morning.
Keep departmental managers updated, daily, on any hiccups in service and potential recommend changes to enhance service & avoid glitches.
Work with Front Office Managers & Accounting Managers to ensure the Night Audit/Overnight Reception team is fully trained on current procedures of the daytime teams.
Work with Estate Safety & Security Manager to ensure Overnight ESS team members are trained on basics of Overnight Reception to assist with staffing absences in Night Audit/Overnight Reception.
Communicate with Housekeeping Managers for day-to-day support of evening cleaning at the Fitness Center & the Spa.
Communicate with Housekeeping Managers for assistance with evening turndown service.
Act as main point of contact for any evening “after hours” projects with a contracted company (exterior window or banquette cleaning, lighting install, etc.).
Check in with Spa and Pools/Terrace Café staff prior to closing and contribute as requested by the departmental manager on shift.
Develop and maintain strong relationships with hotel guests and members.
Review multiple computer system throughout the evening in order to assist teams with maintaining Meadowood’s level of service.
Enter glitches & resolutions from the MOD report to V1 on a daily basis, and ensure that all historical entries are accurate.
Communication between all departments and departmental managers, as well as an ability to resolve hotel guests' and members' concerns, are essential. This role is guest, member and employee facing, and may be asked to perform operational duties, assisting with guest needs and planning, and supporting the departmental management teams and colleagues.
Additional responsibilities as needed.