Evening Housekeeper (Turndown)

External•Skaneateles, NY

5d•Onsite

About The Position

Excellence in every detail. Care in every corner. At Mirbeau, we believe every flawless guest experience begins behind the scenes. Mirbeau Inn & Spa Skaneateles is seeking a meticulous, reliable Evening Housekeeper to join our refined environment and uphold the comfort, cleanliness and calm our guests expect- someone who understands that every surface, every fold, and every quiet touch is a reflection of our brand. If you’re the type who can spot a wrinkle in a stack of 100 towels, and fix it without hesitation, you embody the standard we strive for. At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care, and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected, and empowered to grow. That’s why health, balance, and well-being are core values in everything we do. Job Summary As an evening housekeeper for Mirbeau, you’ll be responsible for creating beautifully clean, thoughtfully prepared guest rooms and shared spaces that reflect the elevated standards of our resort and spa. In this role, your work will uphold a flawless, welcoming atmosphere where every detail reflects Mirbeau’s hospitality and our Forbes-rated standards. Our ideal candidate has a strong work ethic, sharp attention to detail, and the ability to multitask efficiently. With purpose and discretion, they understand that thoughtful housekeeping is key to exceptional hospitality. They notice what others overlook, knowing that the smallest touches, like perfectly folded linens and flawless rooms, helps to create a restorative environment where our guests can truly relax and rejuvenate Pay Rate: $17-$19 per hour Only the best understand that perfection is found in every detail. Come find your balance- and your future- with us.

Requirements

Previous hotel or resort housekeeping experience preferred
Ability to quickly learn job responsibilities with minimal training
Strong attention to detail and commitment to cleanliness
Neat, well-groomed and professional appearance at all times
Pleasant, polite demeanor with a positive attitude
Service-minded- committed to creating a welcoming and comfortable guest environment
Able to work independently with minimal supervision, as well as part of a team when needed
Self-motivated and strong time management skills
Dependable, punctual, and organized
Flexible with changing priorities or assignments
Must understand and be able to communicate in English- both verbal and written- as required for guest interaction and team collaboration
Must follow all Forbes and Mirbeau language standards when interacting with guests
Must be in good physical health
Able to stand, walk, bend, and perform repetitive motions for extended periods
Capable of lifting and carrying up to 40 lbs safely and regularly

Responsibilities

Greet guests warmly and respectfully, using Forbes and Mirbeau’s language standards
Provide courteous, discreet service, with a respect for privacy, friendliness, and genuine hospitality
Respond to guest needs, complaints, and requests with care, professionalism, and a sense of urgency
Always represent Mirbeau’s refined standards with warmth and professionalism at all times
Place chocolates in a visible location for guests upon entry
Close both the sheer and opaque curtains to ensure privacy and comfort
Position the bolster pillow neatly beneath the bench
Remake beds to brand standards: fold the decorative blanket halfway, then in half again, and arrange pillows neatly
Remove and replace all soiled towels and empty all trash receptacles
Clean and service all function rooms nightly to maintain presentation standards
Fold the toilet paper and tissues into neat triangles, replenish supplies as needed
Adjust lighting to create a welcoming ambiance, leaving select lights on (nightstands and nightlights)
Perform rose petal turndown service when applicable
Organize guest belongings respectfully in stayover rooms, respecting their privacy and preferences
Report and return lost and found items to the Front Desk- labeled with room number and date
Perform a final room inspection and communicate room readiness to the front desk, including any rooms with Do Not Disturb (DND) signs and any outstanding needs
Maintain fully stocked housekeeping carts and linen closets, keeping them tidy and well-organized
Use only resort-approved cleaning supplies as directed; maintain all tools and equipment in safe, clean working condition
Transport soiled linens to laundry during breaks to assist with laundry turnover
Return housekeeping keys, equipment, and supplies to designated areas securely and properly
Arrive on time, in a clean uniform with name tag
Maintain a neat, professional appearance, practicing proper hygiene
Follow all housekeeping guidelines and complete cleaning tasks in a timely, organized manner
Complete daily task lists efficiently and thoroughly, with attention to detail
Report safety concerns, unusual room conditions, or maintenance needs to leadership immediately
Communicate clearly and respectfully with team members, leadership, and other departments
Attend and participate in staff meetings and training sessions as required by the resort
Support a positive and productive work environment through helpfulness, professionalism and accountability
Assist in laundry by washing, drying, sorting, and/or folding as needed
Perform additional tasks and/or support other departments as requested