Evening Coordinator, Lakeshore Campus

Grand Rapids Community College•Grand Rapids, MI

1d•Onsite

About The Position

This position plays a pivotal role in supporting the evening operations of the Lakeshore Campus from 5:00 PM to 10:00 PM, Monday through Thursday. This position serves as the primary point of contact for the campus during evening hours, providing essential assistance to students, faculty, and staff attending evening classes, as well as external community members utilizing campus facilities for evening events. This position ensures the smooth operation and security of the campus during evening hours in collaboration with the contracted security staff. The evening coordinator will be responsible to implement emergency protocols and respond promptly to any incidents that may arise during these hours.

Requirements

Associate’s degree or comparable combination of relevant education and experience
Three years of experience in a customer service role or office environment required
Must be punctual and have a good attendance record and remain flexible in schedule to allow for changes during the semesters
Must be personable and energetic, enjoy working with the public, and have a strong customer service focus; ability to maintain positive interpersonal relationships, motivate others and work effectively as a member of a team as well as independently
Excellent communication skills, both written and verbal
Strong organizational and problem-solving abilities
Ability to adapt to changing environments and priorities
Ability to stand, sit, and walk for extended periods during campus events, meetings, and daily work routines
Capable of lifting and carrying up to 25 pounds of equipment or materials for setup and teardown of campus events
Proficient in managing multiple tasks and priorities simultaneously in a dynamic educational environment
Demonstrated ability to develop and maintain positive interpersonal relationships, motivate others, and work effectively as a member of a team
Ability to provide exceptional customer service and to ensure staff and student employees also excel in this function
Must demonstrate attention to detail, organizational skills, and problem-solving ability
Must be punctual with a good attendance record and have the ability to accommodate a flexible work schedule

Nice To Haves

Experience in higher education preferred

Responsibilities

Oversee evening operations of the Lakeshore Campus, ensuring smooth functioning and adherence to college policies and procedures
Implement emergency response protocols to ensure the safety and security of students, faculty, and staff as appropriate, and in collaboration with other stakeholders
Collaborate with contracted security staff to maintain campus security and safety and perform evening closure of facility
Coordinate evening activity schedule and oversee setup/tear down of evening events, ensuring they run smoothly and stakeholders have positive experience
Coordinate evening class schedules and room assignments in collaboration with academic departments
Monitor and manage resources allocated for evening operations, including supplies, equipment, and budget expenditures
Address and enforce policies related to student conduct
Provide support to faculty during evening hours to ensure they have support for any classroom needs
Assist students with admissions, registration, and other support services in the evening
Collaborate with campus leadership to address any operational issues or incidents on campus leadership
Work collaboratively with other college departments to ensure effective facility management
Demonstrate adaptability and willingness to work non-traditional hours to meet event objectives and support college programming