Evening Care Coordinator (Remote)

Tandem Care Inc • Los Angeles, CA

3d • Remote

About The Position

This is a part-time, remote operations position for someone who thrives in the evening hours and enjoys keeping things running smoothly behind the scenes. While caregivers are out caring for clients, you'll be monitoring the schedule, responding to caregiver questions, helping resolve last-minute issues, and ensuring every evening shift starts successfully. This role is focused on operations, requiring organization, quick thinking, and attention to detail to ensure nothing is missed. The work is described as fast-paced, collaborative, and meaningful, with a supportive remote team.

Requirements

• Extremely reliable and responsive
• Calm under pressure and able to multitask
• Comfortable making decisions within established procedures
• Organized and detail-oriented
• A strong written communicator who is professional over text and email
• Comfortable learning and using multiple technology platforms
• Able to work independently from home

Nice To Haves

• Home care, healthcare, staffing, scheduling, dispatch, hospitality, or customer service experience
• Experience coordinating schedules or handling time-sensitive situations is a big plus
• Previous remote work experience preferred

Responsibilities

• Monitor caregiver arrivals and evening shifts in real time
• Respond promptly to caregiver texts, Teams chats, and phone calls
• Handle evening caregiver call-outs by finding replacement coverage
• Communicate professionally with caregivers and clients regarding schedule updates
• Follow established escalation procedures for urgent issues
• Send next-day shift confirmations and follow up on outstanding responses
• Remind caregivers to complete visit notes before the end of the evening
• Document all activity accurately in our CRM
• Leave a concise handoff for the morning operations team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed