Patient Care Coordinator - Evernorth- Remote

The Cigna Group

1d • $22 - $33 • Remote

About The Position

Join a team where your work directly improves lives. As a Patient Care Coordinator, you will help patients receive the nutrition support they need to thrive. You will partner with clinical and operations teams to deliver a smooth, reliable patient experience. This role is great for someone who enjoys solving problems, building relationships, and making an impact every day.
Hours: Monday-Friday, rotating shift, 8am-5:30pm EST (Some weekend/holiday rotation)

Requirements

• High school diploma or GED
• At least 1 year of experience in a healthcare or pharmacy environment
• Strong communication skills across phone, email, or in person.
• Ability to manage multiple tasks and stay organized in a fast-paced setting.
• Basic Microsoft Office and computer skills.
• Commitment to high-quality, compassionate service.
• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience in homecare, infusion pharmacy, or Enteral nutrition.
• Knowledge of patient intake or reimbursement processes.
• Experience with healthcare or dispensing systems.
• Experience working with clinical teams such as dietitians or nurses.

Responsibilities

• Coordinate Enteral nutrition services from referral through ongoing care and delivery.
• Ensure accurate patient updates, documentation, and refill processing.
• Support Registered Dietitians to improve patient adherence and outcomes.
• Partner with patients, caregivers, and care teams to ensure timely service and delivery.
• Monitor supply usage to meet payer guidelines and avoid delays in care.
• Respond to patient questions and resolve concerns with empathy and clarity.
• Track and manage orders using internal systems to support team coordination.
• Support onboarding of new patients, including education and first refill coordination.
• Identify and escalate clinical concerns to appropriate team members.
• Collaborate to resolve supply challenges and recommend alternatives when needed.
• Maintain quality, accuracy, and productivity standards.
• Support team success through collaboration and continuous improvement.

Benefits

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence
• annual bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED