Evaluator, Student Records (Two Vacancies)

Broward College•Austintown, OH

1d•$42,320 - $49,726•Onsite

About The Position

Under limited supervision, the Evaluator, Student Records provides direct service and support to current and former students by carrying out core functions in the student records management unit. The position handles escalated issues involving admissions, Florida residency, placement, credit by exam, transcript evaluation, and college policies and procedures. It reviews and evaluates academic records, safeguards their accuracy, integrity, privacy, and security, and ensures data and reports are reliable. The role audits work performed by campus Admissions & Registration personnel and Success Coaches, corrects student records, and recommends training. It ensures compliance with Florida statutes, Florida State Board Rules, and college policies while providing customer service to students, employees, faculty, and other constituents. The work requires initiative and resourcefulness in making complex decisions within established standards. The position manages incoming and outgoing electronic transcripts through the Florida Automated System for Transferring Educational Records (FASTER), evaluates credentials and credit-awarding requests, resolves errors and discrepancies, and maintains student records in accordance with applicable retention and privacy requirements. It also handles enrollment and admission eligibility verification, requests and subpoenas for student records, transcript distribution, system testing and upgrades, and data validation for state reporting. The role uses Workday, CID, Image Director, Microsoft Office products, and other college systems. The position is full-time, temporary, and based at the Weston Center. It is scheduled for 40 hours per week, Monday through Friday, on the first shift; weekends and schedule variations may occur. Salary is $42,320–$49,726, commensurate with education and experience.

Requirements

Bachelor’s degree required; an equivalent combination of experience and education may be considered.
Four years of functional experience in compliant records management and/or related experience in admissions, advisement, postsecondary credit-by-exam evaluation, and student records.
Excellent customer service skills.
Knowledge of record-retention and data-privacy policies and procedures, including FERPA.
Knowledge of NSLDS and National Student Clearinghouse enrollment reporting processes, generally accepted AACRAO guidelines, federal and state regulatory requirements, and academic policies and procedures.
Strong knowledge of research methods and procedures applicable to academic records and awarding credit by examination.
Ability to prepare clear and accurate records, data, and other electronic or written materials.
Strong organizational, interpersonal, coordination, attention-to-detail, written communication, and oral communication skills.
Ability to communicate tactfully and discreetly and maintain confidentiality when interacting with students and constituents.
Ability to manage work to job and performance standards and participate as an active team member.
Intermediate to advanced computer-system knowledge, including Microsoft Office products, Workday, and CID.
Ability to interact and communicate effectively with employee and student populations.
Successful completion of the required background screening process.
Completion of employment eligibility verification, including an I-9 and documentation of identity.

Nice To Haves

Master’s degree preferred.

Responsibilities

Manage the college’s FASTER system for incoming and outgoing electronic transcripts and resolve error reports to support accurate consolidation of student records.
Communicate with external institution registrars to validate academic records and address potentially fraudulent documents.
Analyze and evaluate incoming credentials and educational documentation for admission compliance and eligibility.
Resolve escalated student and staff requests concerning admissions, policies, documentation requirements, and system data or functions.
Evaluate credit awarded through examinations in compliance with Florida State Board of Education Rules.
Research best practices for analyzing student records and transcripts, and ensure records comply with federal law, Florida statutes, and college policies and procedures.
Rebuild historical student records, validate student data, and securely maintain records in accordance with the State of Florida Retention Schedule.
Conduct pre-enrollment transactions, including enrollment and admission eligibility verification.
Manage evaluation of CLEP, IB, AP, and AICE test scores for college credit and process approved prior learning assessments for credit.
Process FASTER error reports and maintain transaction and data records in Workday, CID, and Image Director.
Manage General Counsel/Custodian of Records requests and subpoenas accurately and promptly.
Communicate guidance and resolutions by email and telephone to students, staff, faculty, and external constituents.
Resolve academic records discrepancies to support students.
Audit work performed by campus Admissions & Registration personnel and Success Coaches, correct records, and recommend training.
Analyze data to resolve issues or recommend actions consistent with college policies and procedures.
Receive and release student transcripts through FASTER and monitor print and PDF transcript distribution through the college’s third-party vendor.
Assist with system upgrades by testing code fixes and reconfigurations and preparing analysis of recommended system-record fixes.
Validate data for state reporting and correct errors to support clean submissions.
Participate in department projects and testing related to the Office of the Registrar.
Perform related duties as assigned, including serving as backup for other team members.