Evaluation & Quality Manager

State of Indiana•Indianapolis, IN

About The Position

The Indiana Department of Health is seeking an experienced Evaluation & Quality Manager to lead evaluation, performance management, and quality improvement efforts across the Women, Children, and Families Commission. The role oversees performance measurement systems, program evaluation activities, and continuous improvement initiatives that support data-driven decision-making, strengthen accountability, and improve outcomes for Indiana women, children, and families. Occasional in-state travel may be required. The position may serve as a team lead for an assigned work group. The role establishes and monitors program objectives, key performance indicators, and actions to achieve them; supports program operations, compliance, communications, budgeting, and reporting; and develops and supervises employees. The job is exempt from overtime compensation. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report at least 75 hours per pay period of work hours and/or paid leave to receive their base biweekly salary.

Requirements

Specialized knowledge of program subject matter obtained through experience and/or education.
Extensive knowledge of provider agencies and their programs and services.
Extensive knowledge of source materials and references, including federal and state laws governing the programs.
Ability to develop and implement new principles and policies and discern their far-reaching implications.
Ability to present to internal and external customers, the public, government officials, and other stakeholders.
Ability to analyze information and evaluate results to choose solutions and solve problems.
Ability to work effectively with a wide variety of stakeholders.
Ability to prepare monthly finance and accounting reports to maintain program budgets and grants.
Ability to delegate work, set clear direction, and manage workflow.
Ability to give feedback, provide guidance or corrective action, coach, and develop employee skills.
A degree is not required; at least 9 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Establish and monitor program objectives, KPIs, and actions to achieve them.
Direct, plan, or implement organizational policies, objectives, or activities to ensure continuing operations or increase productivity.
Interpret and explain policies, rules, regulations, or laws to organizations, officials, or individuals.
Recommend and implement corrective action plans to solve program problems.
Prepare reports for approval, including reports related to funding or implementation of services.
Direct or coordinate financial and budget activities to fund operations, maximize investments, or increase efficiency.
Ensure program requirements comply with federal and state policies and grant requirements.
Develop and train employees or agency consultants on program requirements and usage.
Coordinate and deliver communication plans and communications.
Serve on boards of directors, management committees, or other governing boards.
Recruit, select, onboard, and train employees; clarify role responsibilities and expectations and provide professional development opportunities.
Set expectations, measure progress, provide ongoing feedback, and evaluate employee performance.
Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans
Wellness Rewards Program with gift card rewards for completing wellness activities
Health savings account with biweekly state contributions
Deferred compensation 457(b) account with employer match
Two fully funded pension plan options
Paid New Parent Leave and paid Childbirth Recovery Leave for eligible mothers
Paid community service leave
Combined paid vacation, personal, and sick leave
Paid holidays
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program with covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free parking for most positions
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