ETS Operations Lead, ETS

Lipscomb University • Nashville, TN

4d • Hybrid

About The Position

ETS is seeking an Operations Lead to manage the stability, performance, and culture of its hybrid technical workforce across Sound, Lighting, and Video Production. This role reports to the AVP of ETS and is responsible for orchestrating daily activities, optimizing workflows, and ensuring consistent service standards for University events. The Lead acts as a liaison between ETS and the University community, building partnerships and managing logistics for operational readiness. Direct coaching and technical leadership are provided to ensure seamless continuity and prevent workflow disruptions.

Requirements

• 5 to 10 years of multifaceted technical support and labor management of events and projects involving Sound, Lighting, and Video Production.

Responsibilities

• Orchestrate the day-to-day activities of the technical workforce across sound, lighting, and video disciplines.
• Optimize workflows, balance resources, and ensure the team consistently meets deadlines and event service standards.
• Manage a hybrid workforce, overseeing both full-time staff and freelance technicians.
• Ensure the ETS team maintains agility for variable workloads, scheduling, and rapid-response scenarios.
• Cultivate strong partnerships with departments, full-time and freelance technicians, and University-sponsored events.
• Ensure appropriate staffing, coordinated logistics, and full operational readiness for events of all sizes.
• Contribute to fostering a positive, collaborative, and inclusive team culture through direct engagement, coaching, and communication.
• Maintain morale, promote team cohesion, and retention, embodying ETS values.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed