Estimator
About The Position
The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and replacement parts on damage appraisals. Estimators work with facility team members to support repair facility KPIs and the overall customer experience. This is a commission-based position, with earnings determined by production; actual earnings may vary based on individual productivity. The listed pay range is $60,000–$180,000 per year.
Requirements
- High school diploma or equivalent.
- Knowledge of repairs and OE guidelines.
- Awareness of where to look for answers.
- Basic computer skills.
- At least 1 year of experience with DRP compliance.
- Willingness to complete I-CAR Training.
- Valid driver’s license.
Responsibilities
- Document every customer interaction and update records efficiently and accurately with pertinent details.
- Provide customers with accurate, timely information and guide them through the repair process.
- Ensure compliance with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers positively in person and by phone.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team, as required.
- Support other team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Assess vehicle damage and document needed repairs and replacement parts on damage appraisals.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option available.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
