Estimator

Boyd Group Services•Huntington, WV

21d

About The Position

The Estimator provides an exceptional customer experience by preparing vehicle repair estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with the team to support the repair facility’s key performance indicators and customer experience.

Requirements

Knowledge of vehicle repairs and OE Guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction with pertinent details and keep records updated efficiently and accurately.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.