Estimator

Penske Automotive Group•Scottsdale, AZ

40d•Onsite

About The Position

The Penske Automotive Collision, a Penske Automotive Group affiliate, is looking for an experienced Estimator to join our team and deliver extraordinary customer experiences. As an Estimator, you will assess and appraise vehicle damage, estimate the costs of repairs or replacements, and communicate estimates and options with insurance companies, dealership personnel, and our valued customers.

Requirements

1-3 years in the collision business.
Manufacturer training and estimating systems experience (CCC, Rome, Reynolds, etc.).
Outstanding insurance relations.
Computer proficiency.
Good communication skills with the ability to effectively communicate via face-to-face, phone, or by other means of communication.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to understand and follow work rules and procedures.
Associate's degree (A. A.) or equivalent; and two to three year related experience and/or training; or equivalent combination of education and experience.
Minimum of one year's experience in retail automotive service.
Damage Analysis and Estimating Certification for Collision Repair
Mechanical and Electrical Components Certification for Collision Repair
Non-Structural Analysis and Damage Repair Certification for Collision Repair
Painting and Refinishing Certification for Collision Repair
Structural Analysis and Damage Repair Certification for Collision Repair
I-CAR Certificate of Advanced Training
Valid Driver's License

Nice To Haves

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
Excellent attention to detail, with strong mathematical and analytical skills relevant to calculating and reconciling customer estimates, and processing data for management analysis.
Bachelor's degree (B.S or B.A) or equivalent; and two to four years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Assess and appraise vehicle damage.
Estimate the costs of repairs or replacements.
Communicate estimates and options with insurance companies, dealership personnel, and customers.
Quickly and accurately assess the value of a vehicle and evaluating the best approach and costs for repairs and replacements.
Comply with all manufacturer standards of quality for repairs.
Maintain and distribute accurate program reports as required to management.
Understand and comply with all federal, state and local regulations that govern repair of vehicles for insurance companies.
Determine salvage value on total vehicle loss.
Effectively communicate repair options to insurance companies, customer, and dealership personnel.
Use empathy, technical expertise, and understanding of generally accepted practices and dealership policies to provide accurate estimates.
Understand, keeps abreast of, and comply with federal, state, and local regulations that impact retail automotive sales.
Process data and organize it for management analysis.
Calculate figures and amounts such as discounts, interest, and commissions.
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Interact well with others and be a positive influence on morale of department, dealership, and organization.