Estimator
About The Position
The Estimator is responsible for providing an exceptional customer experience while preparing estimates and coordinating customers’ repair needs. This includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and parts replacement on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and customer experience. The role includes following insurance-client requirements and the company’s operating procedures for customer drop-offs, repair planning, communication, and delivery. Duties and responsibilities may change at any time, and reasonable accommodation may be made for individuals with disabilities to perform the job’s essential functions.
Requirements
- High school diploma or equivalent.
- Knowledge of repairs and OE guidelines.
- Basic computer skills.
- At least one year of experience with DRP compliance.
- Willingness to complete I-CAR Training.
- Valid driver’s license.
- Awareness of where to look for answers.
Responsibilities
- Document every customer interaction and update records efficiently and accurately with pertinent details.
- Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
- Comply with insurance-client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers in person and by phone with positive energy.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team as required.
- Support team members when required.
- Participate in monthly Health & Safety and staff meetings if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
- Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.
Benefits
- Annual paid time off plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
