Estimator

Boyd Group Services•Louisville, KY

26d•$70,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The role accurately assesses vehicle damage and documents necessary repairs and parts replacement on the damage appraisal. The Estimator works with team members to support the repair facility’s KPIs and keep customers and insurance companies informed and updated. The position requires knowledge of repairs and OE guidelines, basic computer skills, and compliance with DRP requirements. The employee must be willing to complete I-CAR Training and hold a valid driver’s license. Physical demands must be met to perform the essential functions of the job; reasonable accommodations may be made for individuals with disabilities. Duties and responsibilities may change as needed.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
Compliance with DRP requirements; minimum of 1 year of experience.
Willingness to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction accurately and efficiently, including pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.
Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.