Estimator In Training
About The Position
The Estimator in Training works closely with an Estimator to learn to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates in accordance with insurance partner and company guidelines. The role also involves communicating the value Gerber provides to customers and contributing to a high closed sales ratio. The position supports the repair process from vehicle drop-off through completion. This includes documenting and mapping damage, coordinating with production and repair teams, preparing estimates and parts lists, setting and communicating promise dates, keeping customers updated, and assisting insurance adjusters and claim re-inspectors. The employee must be able to meet the physical and vision demands necessary to assess vehicle damage. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Excellent communication skills.
- Computer literate.
- Good decision-making ability and sound judgment.
- Must be able to walk, stand, stoop, kneel, and crouch to provide an accurate estimate of vehicle damage.
- Must possess clear vision to provide an accurate estimate of vehicle damage.
Nice To Haves
- 4–6 years of related work experience.
- Experience with photo-imaging software.
- Knowledge of Microsoft products.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Greet customers at repair drop-off and build rapport.
- Map vehicle damage with the customer, including previous damage, the current loss, and WOW opportunities.
- Handle repair mapping, take initial photographs, and upload photos and notes to CCC One, including arrival time and other relevant details.
- Notify production when a vehicle has arrived and place it in the production queue; verify the estimate during teardown.
- Finalize estimates using the proper Repair Planning Template.
- Work with the repair team to ensure windshield notations are correct and complete, and prepare the final parts list.
- Use the Promise Date Calculator to set a promise date and call the customer to review the estimate and promise date.
- Update customers regularly at the frequency determined by management standards.
- Participate in and contribute to regularly scheduled production meetings.
- Call customers whose vehicles are expected to be completed the next day and schedule with them.
- Follow up with technicians after vehicle teardown and adjust estimates if needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- May be eligible for bonus opportunities tied to individual or business initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
