Estimator in Training
About The Position
The Estimator in Training works closely with an Estimator to learn how to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates in accordance with insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to support a high closed sales ratio. The Estimator in Training supports the repair process from vehicle drop-off through completion, including documenting damage, coordinating with production and repair teams, preparing estimates and parts lists, setting and communicating promise dates, keeping customers updated, and assisting insurance adjusters and claim re-inspectors. The role requires physical mobility and clear vision to assess vehicle damage. Duties may change, and reasonable accommodations may be made for individuals with disabilities.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Excellent communication skills.
- Computer literate.
- Good decision-making ability and sound judgment.
- Able to walk, stand, stoop, kneel, and crouch to accurately estimate vehicle damage.
- Must possess clear vision to accurately estimate vehicle damage.
Nice To Haves
- 4–6 years of related work experience.
- Experience with photo-imaging software.
- Knowledge of Microsoft products.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Greet customers at repair drop-off and build rapport.
- Map damage with the customer, including previous damage, the current loss, and WOW opportunities.
- Handle repair mapping, take initial photographs, and upload photos and notes to CCC One, including arrival time and other relevant details.
- Notify production when a vehicle arrives and place it in the production queue; verify the estimate during teardown.
- Finalize estimates using the proper Repair Planning Template.
- Coordinate with the repair team to ensure windshield notations are correct and complete, and assemble the final parts list.
- Use the Promise Date Calculator to set a promise date, then call the customer to review the estimate and promise date.
- Update customers regularly according to standards determined by management.
- Participate in regularly scheduled production meetings and contribute to them.
- Call customers whose vehicles will be completed the next day and schedule with them.
- Follow up with technicians after vehicle teardown and adjust estimates when needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees working at least 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective on Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- May be eligible for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
