Estimator/Claims Resolution Coordinator

SERVPRO of Evergreen Park/South Chicago City•Chicago, IL

5d•Onsite

About The Position

The Estimator & Claims Resolution Coordinator monitors incoming leads from conversion through job completion and invoicing. This position works closely with Production to track work in progress, review documentation, prepare accurate estimates, and ensure all work is properly invoiced and meets program requirements. The role also communicates with adjusters to resolve estimate and scope disputes, provides supporting documentation, and follows up with customers to address final concerns and ensure satisfaction.

Requirements

Ability to create and review estimates based on scope and photos.
Ability to maintain an accurate Work in Progress board.
Ability to monitor and ensure all client requirements are followed.
Ability to review timestamps and other datapoints for accurate reporting/KPMs.
Ability to complete and review job file documentation for final upload and audit process.
Ability to perform internal audit of all projects to ensure estimate captures all work performed.
Ability to perform job close-out activities, including coordination with accounting for invoicing.
Ability to communicate with adjusters, reviewers, and customers regarding estimate, scope, and invoicing questions.
Ability to review and respond to estimate disputes, requested revisions, and comparative estimates.
Ability to gather and provide supporting documentation to justify scope of work and associated charges.
Ability to track outstanding estimate approvals, supplements, and disputed items through final resolution.
Ability to follow up with customers during final stages of the job to address concerns and ensure satisfaction.
Ability to escalate unresolved claim or customer concerns to management.
Ability to assist other departments as needed.

Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily.
Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
Create and review estimates based on scope and photos from the Production crew.
Maintain an accurate Work in Progress board for all your active leads/projects.
Monitor and ensure all client requirements are followed.
Review timestamps and other datapoints to reflect accurate reporting/KPMs.
Complete and review job file documentation for final upload and the audit process.
Perform internal audit of all projects to ensure estimate captures all work performed.
Perform all job close-out activities, including coordination with the accounting team to ensure proper invoicing.
Communicate with adjusters, reviewers, and customers regarding estimate, scope, and invoicing questions.
Review and respond to estimate disputes, requested revisions, and comparative estimates.
Gather and provide supporting documentation to justify the scope of work and associated charges.
Track outstanding estimate approvals, supplements, and disputed items through final resolution.
Follow up with customers during the final stages of the job to address concerns and help ensure customer satisfaction.
Escalate unresolved claim or customer concerns to management when necessary.
Assist other departments, as needed.