Esthetics Sales Coach - Multi Spa

Arbor Trails•Austin, TX

2d•Hybrid

About The Position

Hand & Stone is seeking an experienced Multi-Unit Esthetics Leader to oversee and grow the Esthetics Departments across five Austin-area spa locations. This is not simply an esthetician position with added responsibilities. It is a multi-unit business and people leadership role for someone who understands the esthetics industry and knows how to turn great teams into high-performing departments. The ideal candidate brings three things to the table: Esthetics expertise. Strong team leadership. Proven business and sales acumen. You’ll partner with ownership, spa managers, and location-level Esthetics Leads to develop teams, drive department performance, strengthen education, and create a consistent, exceptional esthetics experience across all five locations. THE OPPORTUNITY If you've mastered the treatment room and are ready to expand your impact, this role gives you the opportunity to influence an entire market. You'll have ownership and influence over: 5 spa locations Esthetics department performance and growth Lead Esthetician development Licensed Esthetician coaching and performance Advanced treatment and retail sales New-hire onboarding and training Continuing education and career development Inventory and product management Department standards and operational consistency This is an ideal opportunity for someone who enjoys leading leaders, developing people, analyzing results, solving business challenges, and building successful teams.

Requirements

2–4+ years of leadership or management experience
Experience leading teams, departments, or multiple locations
Strong business acumen with the ability to understand KPIs and turn results into action
A proven record of sales, retail, service upgrades, and goal achievement
An active Esthetics license with professional treatment experience
Experience coaching, training, and developing other professionals
Strong communication and leadership skills
Confidence holding teams accountable while maintaining a positive culture
Excellent organization and follow-through
The ability to work independently and manage competing priorities across multiple locations
Strong knowledge of professional skincare, services, and product lines
Professional liability insurance

Nice To Haves

Multi-unit leadership experience is strongly preferred.
Leadership experience within spa, beauty, wellness, retail, hospitality, or another sales and service-driven business is also highly valued.

Responsibilities

Oversee the performance and development of Esthetics Departments across five locations
Establish and drive goals for facial services, advanced treatments, upgrades, retail, retention, and other key performance indicators
Review location and individual performance to identify trends and opportunities
Develop action plans to improve underperforming areas and capitalize on growth opportunities
Partner with ownership and spa leadership on esthetics strategy and business initiatives
Create consistency in standards and execution across all locations
Coach and develop location-level Esthetics Leads and Licensed Estheticians
Build strong leaders who can effectively coach and manage their individual teams
Establish clear expectations and accountability around performance
Conduct and support quarterly Licensed Esthetician evaluations
Recognize high performers while creating development plans when additional support is needed
Help create a positive, professional, high-performance culture across all five locations
Lead strategies to grow advanced treatment, service upgrade, and retail performance
Coach teams on consultations, treatment planning, home-care recommendations, and client retention
Help Estheticians connect excellent clinical recommendations with strong business results
Monitor performance and create targeted coaching based on individual and location needs
Coordinate the Licensed Esthetician new-hire experience, including onboarding and initial training
Support ongoing technical, product, sales, and leadership education
Coordinate training opportunities with professional skincare partners and educators
Participate in conferences, vendor education, and professional development opportunities
Ensure teams remain current on treatment protocols, products, technologies, and service standards
Oversee professional and retail product inventory and ordering
Monitor professional product and supply usage
Support payroll, licensing, liability insurance, SOAP note, and department compliance audits
Maintain consistent operational and professional standards across locations
Meet regularly with ownership, Spa Managers, and Esthetics Leads to review results and priorities