Esthetician - Reserve

J W Marriott•Las Vegas, NV

6d•Onsite

About The Position

The Esthetician is a key contributor to the Spa Aquae experience, delivering personalized, results-driven skincare services that uphold JW Marriott’s standards of luxury and service excellence. This role anticipates guest needs, performs treatments in accordance with established protocols, and enhances the overall guest experience through expert consultations, service and retail recommendations, and a strong focus on achieving sales and satisfaction goals. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

High school diploma or GED
Minimum of one (1) year of experience as a licensed esthetician, preferably in a spa or salon environment
Proven ability to deliver customized skincare services and perform facials, treatments, and consultations
Experience providing exceptional guest service with a focus on building relationships and repeat clientele
Prior experience in retail sales and product recommendations, with a track record of meeting or exceeding sales goals
Strong verbal and written communication skills in English, with the ability to interact professionally with guests and team members
Ability to maintain strict confidentiality and exercise discretion when handling sensitive information
Highly organized with strong coordination and time management skills in a fast-paced environment
Demonstrated ability to multitask, prioritize, and remain detail-oriented while managing multiple responsibilities
Professional, friendly, and service-oriented demeanor with a passion for delivering exceptional guest experiences
Collaborative team player who fosters a positive and supportive work environment
Flexible and adaptable to changing business needs, including scheduling adjustments, weekends, evenings, and holidays
Strong problem-solving skills with the ability to think proactively and respond effectively to guest needs
Ability to remain composed under pressure while maintaining high service standards
Results-driven mindset with the ability to support service and retail sales goals
Valid Nevada Esthetician License required (issued by the Nevada State Board of Cosmetology)

Nice To Haves

Experience working in a luxury spa, resort, or hospitality setting preferred
Advanced certifications in skincare treatments (e.g., chemical peels, advanced facials, or technology-based services)
Ongoing continuing education to stay current with industry trends, techniques, and products
Familiarity with spa booking and POS software for efficient scheduling and transactions.
Proven ability to upsell services and retail products to enhance guest experience and revenue.
Knowledge of current wellness trends, skincare products, and therapeutic practices.
Bilingual or multilingual communication skills for diverse clientele.

Responsibilities

Deliver a comprehensive range of spa services with expertise and professionalism, utilizing proper draping techniques to ensure guest comfort, privacy, and safety
Conduct thorough guest consultations by clearly explaining treatment procedures, techniques, and any pre- or post-service instructions
Provide attentive, personalized care with a high level of respect, sensitivity, and professionalism to meet and exceed guest expectations
Adhere strictly to enhanced sanitation and safety standards established by the Nevada State Board of Cosmetology and Nevada State Board of Massage Therapy
Perform services within scope of practice in alignment with Spa Aquae standards, including but not limited to massage therapies (Swedish, deep tissue, hot stone, prenatal, sports), facials, makeup application, brow and lash tinting, face and body waxing, and body treatments, consistently delivering high-quality, results-driven services
Stay current on industry trends, techniques, and treatment protocols to ensure innovative and effective service delivery
Manage and monitor professional product usage in accordance with established PAR levels to minimize waste and support operational efficiency
Participate in ongoing training, product knowledge sessions, and all required team meetings to maintain and enhance technical and service skills
Maintain readiness and competency to perform all assigned services at the highest standard
Consistently strive to achieve or exceed retail sales goals, with a target of at least 15% through product recommendations and guest education
Actively promote and upsell spa treatments, enhancements, and retail products to elevate the guest experience and drive revenue
Support spa operations by fulfilling all reasonable requests and responsibilities as assigned by management